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0bd825f2663cb51b429297ce98928493 | 11c4129e-54e2-49ed-8b87-76b62e1cab34 | 17,694,454 |
Job Title: Service Management Process Analyst , Office of Chief Information Officer
Summary:
The New York City Department of Health and Mental Hygiene seeks a Service Management Process Analyst in the Division of Information Technology. This role utilizes Microsoft Office Suite, with a strong emphasis on Excel and Visio, alongside SQL and Python for data analysis. The Analyst will enhance IT services by continuously monitoring and analyzing service performance data, generating reports, and producing actionable insights to improve service quality and customer satisfaction. Collaboration across teams is essential to align service performance with business objectives and integrate operational metrics effectively.
Responsibilities:
• Collaborate with teams to gather data on IT service performance, including operational metrics and customer feedback.
• Continuously monitor and analyze service performance data to identify trends, anomalies, and areas for improvement.
• Conduct in-depth analysis of service performance data and generate reports to provide actionable insights to management.
• Develop and maintain IT service metrics for real-time visibility into service quality.
• Document workflows based on gathered requirements and identified improvement areas.
• Maintain comprehensive documentation to guide IT processes.
• Analyze customer feedback to assess service quality and identify areas for improvement.
• Engage with customers for clarification of feedback and aid in issue resolution.
• Align service performance with business objectives through collaboration with cross-functional teams.
Minimum Qualifications:
• Baccalaureate degree in cyber security, network security, computer science, programming, engineering, information technology or related area, with 24 semester credits in relevant fields.
• Four-year high school diploma with 3 years of experience in IT service-related fields.
• Equivalent education or experience to meet the above criteria.
Preferred Qualifications:
| SHIFT SUPERVISOR Summary Service-oriented Shift Supervisor with 2 1/2 years background in training workers, and maintaining a strong relationship with my workers an customers. Core competencies include leadership, determination and dedication as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Education and Training May 2016 Associate of International Business : International Business/ Politics Monroe Community College － City , State International Business/ Politics June 2013 High School Diploma : International Business/ Politics Kensington High School for the Creative and Performing Arts － City , State International Business/ Politics Experience 12/2014 to 08/2015 Company Name － City , State First-Line Supervisors of Retail Sales Workers
Greet customers and ascertain what each customer wants or needs. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Answer questions regarding the store and its merchandise. Compute sales prices, total purchases and receive and process cash or credit payment. Help customers try on or fit merchandise. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Maintain records related to sales. Sell or arrange for delivery, insurance, financing, or service contracts for merchandise. Place special orders or call other stores to find desired items. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Prepare merchandise for purchase or rental. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Inventory stock and requisition new stock. Ticket, arrange and display merchandise to promote sales. Estimate quantity and cost of merchandise required, such as paint or floor covering. Bag or package purchases, and wrap gifts. Clean shelves, counters, and tables. Rent merchandise to customers. 09/2014 to Current Shift Supervisor Company Name － City , State Monitor behavior of subordinates to ensure alert, courteous, and professional behavior toward inmates, parolees, fellow employees, visitors, and the public. Instruct employees or provide on-the-job training. Set up employee work schedules. Supervise my team while they're out on the line, helping with the customers. Bake, line cook, cashier, open and close the store, stoke/inventory, cleans, customer services. Examine incoming or outgoing mail to ensure conformance with regulations. Resolve customer complaints regarding sales and service. Oversee regional and local sales managers and their staffs. Listen to and resolve customer complaints regarding services, products, or personnel. Examine merchandise to ensure correct pricing and display, and that it functions as advertised. Examine products purchased for resale or received for storage to determine product condition. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. 02/2014 to 08/2014 Choreographer / Secretary Company Name － City , State Direct rehearsals to instruct dancers in how to use dance steps, and in techniques to achieve desired effects. Read and study story lines and musical scores to determine how to translate ideas and moods into dance movements. Design dances for individual dancers, dance companies, musical theater, opera, fashion shows, film, television productions and special events, and for dancers ranging from beginners to professionals. Choose the music, sound effects, or spoken narrative to accompany a dance. Advise dancers on how to stand and move properly, teaching correct dance techniques to help prevent injuries. Audition performers for one or more dance parts. Coordinate production music with music directors. Direct and stage dance presentations for various forms of entertainment. Develop ideas for creating dances, keeping notes and sketches to record influences. Train, exercise, and attend dance classes to maintain high levels of technical proficiency, physical ability, and physical fitness. Teach students, dancers, and other performers about rhythm and interpretive movement. Assess students' dancing abilities to determine where improvement or change is needed. Seek influences from other art forms such as theater, the visual arts, and architecture. Design sets, lighting, costumes, and other artistic elements of productions, in collaboration with cast members. Experiment with different types of dancers, steps, dances, and placements, testing ideas informally to get feedback from dancers. Record dance movements and their technical aspects, using a technical understanding of the patterns and formations of choreography. Manage dance schools, or assist in their management. Re-stage traditional dances and works in dance companies' repertoires, developing new interpretations. Direct or coordinate the supportive services department of a business, agency, or organization. Plan, administer and control budgets for contracts, equipment and supplies. Monitor the facility to ensure that it remains safe, secure, and well-maintained. Prepare and review operational reports and schedules to ensure accuracy and efficiency. Hire and terminate clerical and administrative personnel. Set goals and deadlines for the department. Set goals and deadlines for the department. Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems. Oversee construction and renovation projects to improve efficiency and to ensure that facilities meet environmental, health, and security standards, and comply with government regulations. Acquire, distribute and store supplies. 01/2005 to 12/2008 Assistant Company Name － City , State Establish and enforce rules for behavior, and procedures for maintaining order. Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills. Observe and evaluate children's performance, behavior, social development, and physical health. Read books to entire classes or to small groups. Attend to children's basic needs by feeding them, dressing them, and changing their diapers. Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play. Provide disabled students with assisting devices, supportive technology, and assistance accessing facilities such as restrooms. Assimilate arriving children to the school environment by greeting them, helping them remove utterer, and selecting activities of interest to them. Serve meals and snacks in accordance with nutritional guidelines. Teach proper eating habits and personal hygiene. Prepare materials and classrooms for class activities. Identify children showing signs of emotional, developmental, or health-related problems, and discuss them with supervisors, parents or guardians, and child development specialists. Establish clear objectives for all lessons, units, and projects, and communicate those objectives to children. Meet with parents and guardians to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development. Adapt teaching methods and instructional materials to meet students' varying needs and interests. Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate. Arrange indoor and outdoor space to facilitate creative play, motor-skill activities, and safety. Maintain accurate and complete student records as required by laws, district policies, and administrative regulations. Prepare and implement remedial programs for students requiring extra help. Meet with other professionals to discuss individual students' needs and progress. Interests Volunteer, Grand Rapids Animal Shelter, 2010-2014
Collection Volunteer, Toys for Tots, March 2007
Pee Wee Kickball , Assistant Coach, 2014-2015 Skills administrative, Arts, art, agency, basic, budgets, cashier, cash registers, clerical, color, contracts, credit, Critical Thinking, Resolve customer complaints, customer services, delivery, Electronics, English, special events, Experiment, fashion, film, financing, forms, government regulations, Human Resources, instruction, Instructing, insurance, Inventory, lighting, Listening, notes, machinery, materials, Serve meals, mechanical, mail, money, works, Negotiation, paint, Personnel, Persuasion, policies, presentations, pricing, Problem Solving, progress, Public Safety, Speaking, Quality Control, Reading, Read, Maintain records, renovation, Repairing, Retail Sales, safety, sales, sound, tables, take messages, teaching, Teamwork, telephones, television, Time Management Additional Information Community Service
Volunteer, Grand Rapids Animal Shelter, 2010-2014
Collection Volunteer, Toys for Tots, March 2007
Pee Wee Kickball , Assistant Coach, 2014-2015
Awards
Honor Roll: Fall 2011
Student Athlete Award, 2008-2010
Employee of the Month, Brueggers Bagels
Outstanding Achievement in Customer Satisfaction, 20133x Pop Warner MVP Football Player
Additional Information
I'm attending Monroe Community College for International Business/ Politics. Daytime Chair of C.A.B ( Campus Activities Board), Diversity Senator of SGA ( Student Government) | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME935803574" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_935803574_1_615663144" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field fName" id="935803574FNAM1"> </span> <span> </span> <span class="field" id="935803574LNAM1"> SHIFT SUPERVISOR</span> </div> </div> </div> <div class="section" id="SECTION_SUMM935803578" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM935803578"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_935803578_1_615663152" style="padding-top:0px;"> <div class="field singlecolumn noPind" id="935803578FRFM1"> Service-oriented Shift Supervisor with 2 1/2 years background in training workers, and maintaining a strong relationship with my workers an customers. Core competencies include leadership, determination and dedication as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.</div> </div> </div> <div class="section" id="SECTION_HILT935803582" style="padding-top:0px;"> </div> <div class="section" id="SECTION_EDUC935803577" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC935803577"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_935803577_1_615663150" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="935803577GRYR1"> May 2016</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="935803577DGRE1" itemprop="name"> Associate of International Business</span> <span> : </span> <span class="programline" id="935803577STUY1"> International Business/ Politics</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="935803577SCHO1" itemprop="name"> Monroe Community College</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="935803577SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="935803577SSTA1"> State</span> <span class="joblocation jobstate" id="935803577SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="935803577FRFM1"> International Business/ Politics</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_935803577_2_615663151" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="935803577GRYR2"> June 2013</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="935803577DGRE2" itemprop="name"> High School Diploma</span> <span> : </span> <span class="programline" id="935803577STUY2"> International Business/ Politics</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="935803577SCHO2" itemprop="name"> Kensington High School for the Creative and Performing Arts</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="935803577SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="935803577SSTA2"> State</span> <span class="joblocation jobstate" id="935803577SCNT2"> </span> </span> <span class="paddedline"> <span class="field" id="935803577FRFM2"> International Business/ Politics</span> </span> </div> </div> </div> <div class="section" id="SECTION_EXFU935803839" style="padding-top:0px;"> </div> <div class="section" id="SECTION_WRKH935803840" style="padding-top:0px;"> </div> <div class="section" id="SECTION_EXCA935803841" style="padding-top:0px;"> </div> <div class="section" id="SECTION_EXPR935803576" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR935803576"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_935803576_1_615663147" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="935803576JSTD1"> 12/2014</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="935803576EDDT1"> 08/2015</span> </span> <div class="singlecolumn"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="935803576COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="935803576JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="935803576JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="935803576JDES1" itemprop="description"> <ul> <li> First-Line Supervisors of Retail Sales Workers
Greet customers and ascertain what each customer wants or needs.</li> <li> Recommend, select, and help locate or obtain merchandise based on customer needs and desires.</li> <li> Answer questions regarding the store and its merchandise.</li> <li> Compute sales prices, total purchases and receive and process cash or credit payment.</li> <li> Help customers try on or fit merchandise.</li> <li> Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.</li> <li> Maintain records related to sales.</li> <li> Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.</li> <li> Place special orders or call other stores to find desired items.</li> <li> Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.</li> <li> Prepare merchandise for purchase or rental.</li> <li> Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.</li> <li> Inventory stock and requisition new stock.</li> <li> Ticket, arrange and display merchandise to promote sales.</li> <li> Estimate quantity and cost of merchandise required, such as paint or floor covering.</li> <li> Bag or package purchases, and wrap gifts.</li> <li> Clean shelves, counters, and tables.</li> <li> Rent merchandise to customers.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_935803576_2_615663146" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="935803576JSTD2"> 09/2014</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="935803576EDDT2"> Current</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="935803576JTIT2"> Shift Supervisor</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="935803576COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="935803576JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="935803576JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="935803576JDES2" itemprop="description"> <ul> <li> Monitor behavior of subordinates to ensure alert, courteous, and professional behavior toward inmates, parolees, fellow employees, visitors, and the public.</li> <li> Instruct employees or provide on-the-job training.</li> <li> Set up employee work schedules.</li> <li> Supervise my team while they're out on the line, helping with the customers.</li> <li> Bake, line cook, cashier, open and close the store, stoke/inventory, cleans, customer services.</li> <li> Examine incoming or outgoing mail to ensure conformance with regulations.</li> <li> Resolve customer complaints regarding sales and service.</li> <li> Oversee regional and local sales managers and their staffs.</li> <li> Listen to and resolve customer complaints regarding services, products, or personnel.</li> <li> Examine merchandise to ensure correct pricing and display, and that it functions as advertised.</li> <li> Examine products purchased for resale or received for storage to determine product condition.</li> <li> Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_935803576_3_615663148" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="935803576JSTD3"> 02/2014</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="935803576EDDT3"> 08/2014</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="935803576JTIT3"> Choreographer / Secretary</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="935803576COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="935803576JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="935803576JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="935803576JDES3" itemprop="description"> <ul> <li> Direct rehearsals to instruct dancers in how to use dance steps, and in techniques to achieve desired effects.</li> <li> Read and study story lines and musical scores to determine how to translate ideas and moods into dance movements.</li> <li> Design dances for individual dancers, dance companies, musical theater, opera, fashion shows, film, television productions and special events, and for dancers ranging from beginners to professionals.</li> <li> Choose the music, sound effects, or spoken narrative to accompany a dance.</li> <li> Advise dancers on how to stand and move properly, teaching correct dance techniques to help prevent injuries.</li> <li> Audition performers for one or more dance parts.</li> <li> Coordinate production music with music directors.</li> <li> Direct and stage dance presentations for various forms of entertainment.</li> <li> Develop ideas for creating dances, keeping notes and sketches to record influences.</li> <li> Train, exercise, and attend dance classes to maintain high levels of technical proficiency, physical ability, and physical fitness.</li> <li> Teach students, dancers, and other performers about rhythm and interpretive movement.</li> <li> Assess students' dancing abilities to determine where improvement or change is needed.</li> <li> Seek influences from other art forms such as theater, the visual arts, and architecture.</li> <li> Design sets, lighting, costumes, and other artistic elements of productions, in collaboration with cast members.</li> <li> Experiment with different types of dancers, steps, dances, and placements, testing ideas informally to get feedback from dancers.</li> <li> Record dance movements and their technical aspects, using a technical understanding of the patterns and formations of choreography.</li> <li> Manage dance schools, or assist in their management.</li> <li> Re-stage traditional dances and works in dance companies' repertoires, developing new interpretations.</li> <li> Direct or coordinate the supportive services department of a business, agency, or organization.</li> <li> Plan, administer and control budgets for contracts, equipment and supplies.</li> <li> Monitor the facility to ensure that it remains safe, secure, and well-maintained.</li> <li> Prepare and review operational reports and schedules to ensure accuracy and efficiency.</li> <li> Hire and terminate clerical and administrative personnel.</li> <li> Set goals and deadlines for the department.</li> <li> Set goals and deadlines for the department.</li> <li> Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.</li> <li> Oversee construction and renovation projects to improve efficiency and to ensure that facilities meet environmental, health, and security standards, and comply with government regulations.</li> <li> Acquire, distribute and store supplies.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_935803576_4_615663149" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="935803576JSTD4"> 01/2005</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="935803576EDDT4"> 12/2008</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="935803576JTIT4"> Assistant</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="935803576COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="935803576JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="935803576JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="935803576JDES4" itemprop="description"> <ul> <li> Establish and enforce rules for behavior, and procedures for maintaining order.</li> <li> Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.</li> <li> Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.</li> <li> Observe and evaluate children's performance, behavior, social development, and physical health.</li> <li> Read books to entire classes or to small groups.</li> <li> Attend to children's basic needs by feeding them, dressing them, and changing their diapers.</li> <li> Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play.</li> <li> Provide disabled students with assisting devices, supportive technology, and assistance accessing facilities such as restrooms.</li> <li> Assimilate arriving children to the school environment by greeting them, helping them remove utterer, and selecting activities of interest to them.</li> <li> Serve meals and snacks in accordance with nutritional guidelines.</li> <li> Teach proper eating habits and personal hygiene.</li> <li> Prepare materials and classrooms for class activities.</li> <li> Identify children showing signs of emotional, developmental, or health-related problems, and discuss them with supervisors, parents or guardians, and child development specialists.</li> <li> Establish clear objectives for all lessons, units, and projects, and communicate those objectives to children.</li> <li> Meet with parents and guardians to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development.</li> <li> Adapt teaching methods and instructional materials to meet students' varying needs and interests.</li> <li> Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate.</li> <li> Arrange indoor and outdoor space to facilitate creative play, motor-skill activities, and safety.</li> <li> Maintain accurate and complete student records as required by laws, district policies, and administrative regulations.</li> <li> Prepare and implement remedial programs for students requiring extra help.</li> <li> Meet with other professionals to discuss individual students' needs and progress.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_INTR935803579" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_INTR935803579"> Interests</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_935803579_1_615663153" style="padding-top:0px;"> <div class="field singlecolumn" id="935803579FRFM1"> Volunteer, Grand Rapids Animal Shelter, 2010-2014
Collection Volunteer, Toys for Tots, March 2007
Pee Wee Kickball , Assistant Coach, 2014-2015</div> </div> </div> <div class="section" id="SECTION_SKLL935803580" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL935803580"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_935803580_1_615663154" style="padding-top:0px;"> <div class="field singlecolumn" id="935803580FRFM1"> administrative, Arts, art, agency, basic, budgets, cashier, cash registers, clerical, color, contracts, credit, Critical Thinking, Resolve customer complaints, customer services, delivery, Electronics, English, special events, Experiment, fashion, film, financing, forms, government regulations, Human Resources, instruction, Instructing, insurance, Inventory, lighting, Listening, notes, machinery, materials, Serve meals, mechanical, mail, money, works, Negotiation, paint, Personnel, Persuasion, policies, presentations, pricing, Problem Solving, progress, Public Safety, Speaking, Quality Control, Reading, Read, Maintain records, renovation, Repairing, Retail Sales, safety, sales, sound, tables, take messages, teaching, Teamwork, telephones, television, Time Management</div> </div> </div> <div class="section" id="SECTION_ADDI935803581" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ADDI935803581"> Additional Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_935803581_1_615663155" style="padding-top:0px;"> <div class="field singlecolumn" id="935803581FRFM1"> <ul> <li> Community Service
Volunteer, Grand Rapids Animal Shelter, 2010-2014
Collection Volunteer, Toys for Tots, March 2007
Pee Wee Kickball , Assistant Coach, 2014-2015
Awards
Honor Roll: Fall 2011
Student Athlete Award, 2008-2010
Employee of the Month, Brueggers Bagels
Outstanding Achievement in Customer Satisfaction, 20133x Pop Warner MVP Football Player
Additional Information
I'm attending Monroe Community College for International Business/ Politics. Daytime Chair of C.A.B ( Campus Activities Board), Diversity Senator of SGA ( Student Government)</li> </ul> </div> </div> </div> </div> |
d982c91bde58cd4bb4bd34828b4a3764 | 11c4129e-54e2-49ed-8b87-76b62e1cab34 | 12,820,557 |
Job Title: Service Management Process Analyst , Office of Chief Information Officer
Summary:
The New York City Department of Health and Mental Hygiene seeks a Service Management Process Analyst in the Division of Information Technology. This role utilizes Microsoft Office Suite, with a strong emphasis on Excel and Visio, alongside SQL and Python for data analysis. The Analyst will enhance IT services by continuously monitoring and analyzing service performance data, generating reports, and producing actionable insights to improve service quality and customer satisfaction. Collaboration across teams is essential to align service performance with business objectives and integrate operational metrics effectively.
Responsibilities:
• Collaborate with teams to gather data on IT service performance, including operational metrics and customer feedback.
• Continuously monitor and analyze service performance data to identify trends, anomalies, and areas for improvement.
• Conduct in-depth analysis of service performance data and generate reports to provide actionable insights to management.
• Develop and maintain IT service metrics for real-time visibility into service quality.
• Document workflows based on gathered requirements and identified improvement areas.
• Maintain comprehensive documentation to guide IT processes.
• Analyze customer feedback to assess service quality and identify areas for improvement.
• Engage with customers for clarification of feedback and aid in issue resolution.
• Align service performance with business objectives through collaboration with cross-functional teams.
Minimum Qualifications:
• Baccalaureate degree in cyber security, network security, computer science, programming, engineering, information technology or related area, with 24 semester credits in relevant fields.
• Four-year high school diploma with 3 years of experience in IT service-related fields.
• Equivalent education or experience to meet the above criteria.
Preferred Qualifications:
| SALES ASSOCIATE Highlights Computer Proficiency Client Relations Experience Sales Associate October 2014 to Current Company Name － City , State Responsibilities Assist store management in merchandising the store in accordance with company directed standards. Supervise the sales staff to generate sales through effective sales techniques and approved customer service practices. Maintain current knowledge of the product and how to apply it while servicing the customer. Sell the Merchandise.Assist the Store Manager and Assistant Manager to ensure the store is school and inventory account ready. Supervise the staff in the absence of the Store Manager and Assistant Manage. Assist in the training of sales staff on company policies and procedures and in particular, selling techniques. Ensure staff is well versed in company directed customer service practices. Comply with all company directed policies and procedures as they relate to the store operations; receiving of merchandise, store opening and closing, cash register transactions, daily cash reconciliation and inventory control. Maintain security of the store and understand the operations of the store security system. Skills Used Participated in various incentive programs and contests designed to support achievement of production goals. Worked independently and as part of a team to achieve numerous objectives. Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Used POS systems to accurately take orders and receive payments. Sales Associate March 2014 to February 2015 Company Name － City , State Responsibilities Assist store management in merchandising the store in accordance with company directed standards. Supervise the sales staff to generate sales through effective sales techniques and approved customer service practices. Maintain current knowledge of the product and how to apply it while servicing the customer. Sell the Merchandise.Assist the Store Manager and Assistant Manager to ensure the store is school and inventory account ready. Supervise the staff in the absence of the Store Manager and Assistant Manage. Assist in the training of sales staff on company policies and procedures and in particular, selling techniques. Ensure staff is well versed in company directed customer service practices. Comply with all company directed policies and procedures as they relate to the store operations; receiving of merchandise, store opening and closing, cash register transactions, daily cash reconciliation and inventory control. Maintain security of the store and understand the operations of the store security system. Skills Used Participated in various incentive programs and contests designed to support achievement of production goals. Worked independently and as part of a team to achieve numerous objectives. Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Used POS systems to accurately take orders and receive payments. Team Member/Cashier February 2013 to December 2013 Company Name － City , State Responsibilities Participated in various incentive programs and contests designed to support achievement of production goals. Worked independently and as part of a team to achieve numerous objectives. Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Used POS systems to accurately take orders and receive payments Skills Used Assist store management in merchandising the store in accordance with company directed standards. Supervise the sales staff to generate sales through effective sales techniques and approved customer service practices. Maintain current knowledge of the product and how to apply it while servicing the customer. Sell the Merchandise.Assist the Store Manager and Assistant Manager to ensure the store is school and inventory account ready. Supervise the staff in the absence of the Store Manager and Assistant Manage. Assist in the training of sales staff on company policies and procedures and in particular, selling techniques. Ensure staff is well versed in company directed customer service practices. Comply with all company directed policies and procedures as they relate to the store operations; receiving of merchandise, store opening and closing, cash register transactions, daily cash reconciliation and inventory control. Maintain security of the store and understand the operations of the store security system. Administrative Assistant/Receptionist August 2011 to January 2013 Company Name － City , State Responsibilities Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Received and screened a high volume of internal and external communications, including email and mail. Skills Used Mathematical aptitude Customer- and service-oriented MS Office proficient POS systems Exceptional customer service Cash handling accuracy Excel spreadsheets Excellent communication skills Understands grammar Flexible schedule Education BA : Communications , 2018 University Of Phoenix － City , State , US BA in Communications - Marketing And Sales University Of Phoenix - Phoenix, AZ 2014 to 2018 Professional Affiliations Team Member/Cashier Presentations team conferences Skills And Sales, Marketing, Sales, Cash, Customer Service, Point Of Sale, Pos, Pos Systems, Receptionist, Retail Sales, Cash Register, Closing, Credit, Effective Sales, Generate Sales, Incentive Programs, Inventory, Inventory Control, Merchandising, Of Sales, Operations, Payments, Reconciliation, Sales Staff, Sales Techniques, Sales Through, Security, Selling Techniques, The Sales, Training, Associate, Sales Associate, Administrative Assistant, Cash Handling, Excel, Excellent Communication Skills, File, File Systems, Front Desk, Greeting, Ms Office, Telephone, Cashier, Client Relations | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME599441778" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_599441778_1_389919323" style="
padding-top:0px;
"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="599441778FNAM1"> </span> <span> </span> <span class="field" id="599441778LNAM1"> SALES ASSOCIATE</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM599441780" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_HILT599441781" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_HILT599441781"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_599441781_1_389919326" style="
padding-top:0px;
"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1 charspace" id="599441781SKC11"> Computer Proficiency Client Relations</td> <td class="field twocol_2 charspace" id="599441781SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM599442324" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_EXPR599441782" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR599441782"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_599441782_1_389919336" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="599441782JTIT1"> Sales Associate</span> <br/> <span> <span class="jobdates" format="%B %Y" id="599441782JSTD1"> October 2014</span> <span> to </span> <span class="jobdates" format="%B %Y" id="599441782EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="599441782COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="599441782JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="599441782JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="599441782JDES1" itemprop="description"> Responsibilities Assist store management in merchandising the store in accordance with company directed standards. Supervise the sales staff to generate sales through effective sales techniques and approved customer service practices. Maintain current knowledge of the product and how to apply it while servicing the customer. Sell the Merchandise.Assist the Store Manager and Assistant Manager to ensure the store is school and inventory account ready. Supervise the staff in the absence of the Store Manager and Assistant Manage. Assist in the training of sales staff on company policies and procedures and in particular, selling techniques. Ensure staff is well versed in company directed customer service practices. Comply with all company directed policies and procedures as they relate to the store operations; receiving of merchandise, store opening and closing, cash register transactions, daily cash reconciliation and inventory control. Maintain security of the store and understand the operations of the store security system. Skills Used Participated in various incentive programs and contests designed to support achievement of production goals. Worked independently and as part of a team to achieve numerous objectives. Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Used POS systems to accurately take orders and receive payments.</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_599441782_2_389919337" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="599441782JTIT2"> Sales Associate</span> <br/> <span> <span class="jobdates" format="%B %Y" id="599441782JSTD2"> March 2014</span> <span> to </span> <span class="jobdates" format="%B %Y" id="599441782EDDT2"> February 2015</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="599441782COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="599441782JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="599441782JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="599441782JDES2" itemprop="description"> Responsibilities Assist store management in merchandising the store in accordance with company directed standards. Supervise the sales staff to generate sales through effective sales techniques and approved customer service practices. Maintain current knowledge of the product and how to apply it while servicing the customer. Sell the Merchandise.Assist the Store Manager and Assistant Manager to ensure the store is school and inventory account ready. Supervise the staff in the absence of the Store Manager and Assistant Manage. Assist in the training of sales staff on company policies and procedures and in particular, selling techniques. Ensure staff is well versed in company directed customer service practices. Comply with all company directed policies and procedures as they relate to the store operations; receiving of merchandise, store opening and closing, cash register transactions, daily cash reconciliation and inventory control. Maintain security of the store and understand the operations of the store security system. Skills Used Participated in various incentive programs and contests designed to support achievement of production goals. Worked independently and as part of a team to achieve numerous objectives. Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Used POS systems to accurately take orders and receive payments.</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_599441782_3_389919339" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="599441782JTIT3"> Team Member/Cashier</span> <br/> <span> <span class="jobdates" format="%B %Y" id="599441782JSTD3"> February 2013</span> <span> to </span> <span class="jobdates" format="%B %Y" id="599441782EDDT3"> December 2013</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="599441782COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="599441782JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="599441782JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="599441782JDES3" itemprop="description"> Responsibilities Participated in various incentive programs and contests designed to support achievement of production goals. Worked independently and as part of a team to achieve numerous objectives. Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Used POS systems to accurately take orders and receive payments Skills Used Assist store management in merchandising the store in accordance with company directed standards. Supervise the sales staff to generate sales through effective sales techniques and approved customer service practices. Maintain current knowledge of the product and how to apply it while servicing the customer. Sell the Merchandise.Assist the Store Manager and Assistant Manager to ensure the store is school and inventory account ready. Supervise the staff in the absence of the Store Manager and Assistant Manage. Assist in the training of sales staff on company policies and procedures and in particular, selling techniques. Ensure staff is well versed in company directed customer service practices. Comply with all company directed policies and procedures as they relate to the store operations; receiving of merchandise, store opening and closing, cash register transactions, daily cash reconciliation and inventory control. Maintain security of the store and understand the operations of the store security system.</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_599441782_4_389919340" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="599441782JTIT4"> Administrative Assistant/Receptionist</span> <br/> <span> <span class="jobdates" format="%B %Y" id="599441782JSTD4"> August 2011</span> <span> to </span> <span class="jobdates" format="%B %Y" id="599441782EDDT4"> January 2013</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="599441782COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="599441782JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="599441782JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="599441782JDES4" itemprop="description"> Responsibilities Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Received and screened a high volume of internal and external communications, including email and mail. Skills Used Mathematical aptitude Customer- and service-oriented MS Office proficient POS systems Exceptional customer service Cash handling accuracy Excel spreadsheets Excellent communication skills Understands grammar Flexible schedule</span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC599441783" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC599441783"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_599441783_1_389919341" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="599441783DGRE1" itemprop="name"> BA</span> <span> : </span> <span class="programline" dependency="STUY" id="599441783STUY1"> Communications</span> <span> , </span> <span class="jobdates" id="599441783GRYR1"> 2018</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="599441783SCHO1" itemprop="name"> University Of Phoenix</span> <span> － </span> <span class="joblocation jobcity" id="599441783SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="599441783SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="599441783SCNT1"> US</span> </span> <span class="paddedline"> <span class="field" id="599441783FRFM1"> BA in Communications - Marketing And Sales University Of Phoenix - Phoenix, AZ 2014 to 2018</span> </span> </div> </div> </div> <div class="section" id="SECTION_AFIL599441784" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_AFIL599441784"> Professional Affiliations</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_599441784_1_389919342" style="
padding-top:0px;
"> <div class="field singlecolumn" id="599441784FRFM1"> Team Member/Cashier</div> </div> </div> <div class="section" id="SECTION_PRES599441785" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_PRES599441785"> Presentations</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_599441785_1_389919335" style="
padding-top:0px;
"> <div class="field singlecolumn" id="599441785FRFM1"> team conferences</div> </div> </div> <div class="section" id="SECTION_SKLL599441786" style="
padding-top:0px;
"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL599441786"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_599441786_1_389919343" style="
padding-top:0px;
"> <div class="field singlecolumn" id="599441786FRFM1"> And Sales, Marketing, Sales, Cash, Customer Service, Point Of Sale, Pos, Pos Systems, Receptionist, Retail Sales, Cash Register, Closing, Credit, Effective Sales, Generate Sales, Incentive Programs, Inventory, Inventory Control, Merchandising, Of Sales, Operations, Payments, Reconciliation, Sales Staff, Sales Techniques, Sales Through, Security, Selling Techniques, The Sales, Training, Associate, Sales Associate, Administrative Assistant, Cash Handling, Excel, Excellent Communication Skills, File, File Systems, Front Desk, Greeting, Ms Office, Telephone, Cashier, Client Relations</div> </div> </div> </div> |
73b7cf1662aa430f7e83b17536c6f1dc | 11c4129e-54e2-49ed-8b87-76b62e1cab34 | 17,658,471 |
Job Title: Service Management Process Analyst , Office of Chief Information Officer
Summary:
The New York City Department of Health and Mental Hygiene seeks a Service Management Process Analyst in the Division of Information Technology. This role utilizes Microsoft Office Suite, with a strong emphasis on Excel and Visio, alongside SQL and Python for data analysis. The Analyst will enhance IT services by continuously monitoring and analyzing service performance data, generating reports, and producing actionable insights to improve service quality and customer satisfaction. Collaboration across teams is essential to align service performance with business objectives and integrate operational metrics effectively.
Responsibilities:
• Collaborate with teams to gather data on IT service performance, including operational metrics and customer feedback.
• Continuously monitor and analyze service performance data to identify trends, anomalies, and areas for improvement.
• Conduct in-depth analysis of service performance data and generate reports to provide actionable insights to management.
• Develop and maintain IT service metrics for real-time visibility into service quality.
• Document workflows based on gathered requirements and identified improvement areas.
• Maintain comprehensive documentation to guide IT processes.
• Analyze customer feedback to assess service quality and identify areas for improvement.
• Engage with customers for clarification of feedback and aid in issue resolution.
• Align service performance with business objectives through collaboration with cross-functional teams.
Minimum Qualifications:
• Baccalaureate degree in cyber security, network security, computer science, programming, engineering, information technology or related area, with 24 semester credits in relevant fields.
• Four-year high school diploma with 3 years of experience in IT service-related fields.
• Equivalent education or experience to meet the above criteria.
Preferred Qualifications:
| AVID TUTOR Core Qualifications Academic planning Goal setting and implementation Counseling Group instruction Microsoft office Public speaking Attention to detail Dependability Education Bachelor of Arts , Human Services and Counseling 2008 Lindsey Wilson College － City , State , USA Human Services and Counseling Work Experience AVID Tutor Aug 2011 to May 2013 Company Name － City , State Took an active role in developing the academic and personal strengths of AVID students. Served as a role model/mentor to AVID students by being a lifelong learner, demonstrating appropriate academic and social behaviors. Determined if concepts needed to be taught or retaught from student's notes and discussions. Evaluated student binders, including calendars, class and textbook notes, etc. Conducted mini-lessons in the process of writing in all subject areas, study skills, and other aspects of college preparation. Set an example of personal excellence and high expectations for AVID students to follow. Communicate frequently and honestly with the AVID coordinator/teacher regarding student progress and areas of concern. Certified Nursing Assistant Feb 2011 to May 2011 Company Name － City , State Provided or assisted patients' with personal hygiene, dressing, bathing, etc. Assisted with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals. Provides adjunct care by administering, non sterile dressings, surgical preps, ice packs, and heat treatments, Maintains patient stability by checking vital signs and weight. Provided patient comfort by utilizing resources and materials; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor. Documents actions by completing forms, reports, logs, and records. Substitute Teacher Dec 2008 to May 2011 Company Name － City , State Assumed all duties of the regular classroom teacher promptly and in accordance with school rules. This included bus, lunchroom, playground, hall duty or other duties assigned by the building principal. Follow the instructions left by the teacher. Maintained normal classroom routines and discipline procedures. Maintain a positive learning atmosphere in the classroom. Practicum Student Aug 2008 to Dec 2008 Company Name － City , State Planned projects and outings for youth in foster care. Coordinated and ran group sessions for adolescent girls. Helped maintain foster parent and foster child files. Shadowed Treatment Director on therapeutic interventions. Participated in fieldwork with Case Managers and therapist. Assistant to School Counselor/Practicum Student Jan 2008 to May 2008 Company Name － City , State Shadowed the school guidance counselor in the classrooms. Planned daily Guidance lessons for multiple grade levels. Taught daily guidance lessons to multiple grade levels. Observed the counselor during counseling sessions with parents and children. Office Manager Fitness Instructor Oct 2004 to Dec 2007 Company Name － City , State Office administrator to the Fitness Instructor Office duties included basic office skills; working on computer, answered phones , entered student grades, scheduled appointments. Other duties included training students on equipment, tracking students gym time, cleaning of equipment and oversaw student activity room. Teacher's Aide Oct 2004 to Jan 2007 Company Name － City , State Worked as a teacher's aide in the after school childcare program through the Ready to Work Program. Assisted Second grade teacher in the class room helping the children with reading skills. Graded papers, entered grades, and assisted with daily management of classroom control. Awards and Recognition Phi Theta Kappa Honor Society 2005 Dean List for four semesters Interests Current Student Adviser for the "Service Club" at a local homeschool Co- op Volunteered at the Lake Cumberland Community Action Heating Assistance Volunteered with Southwestern Music Boosters Volunteered at the Pulaski County Senior Citizens Center/ delivered Meals On Wheels Volunteered at Necco Foster Care Agency, raising money for the Kids Christmas Fund Skills Computer skills, including Microsoft Office Strong verbal skills Strong writing skills Ability to work under pressure and limited time frame Additional Information Current Student Advisor for the "Service Club" at a local home-school Co-op Volunteer, Lake Cumberland Community Action Heating Assistance Volunteer, Southwestern Music Boosters Volunteer, Pulaski County Senior Citizens Center/ delivered Meals On Wheels Volunteer, Necco Foster Care Agency, Put together a lunch and auction to raise money for Kids Christmas Fund | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME494543842" style="
padding-top:0px;
"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_494543842_1_322571048" style="
padding-top:0px;
"> <div class="name" itemprop="name"> <span class="field fName" id="494543842FNAM1"> </span> <span> </span> <span class="field" id="494543842LNAM1"> AVID TUTOR</span> </div> </div> </div> <div class="section" id="SECTION_SUMM494543844" style="
padding-top:0px;
"> </div> <div class="section" id="SECTION_HILT494543845" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_HILT494543845"> Core Qualifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_494543845_1_322593167" style="
padding-top:0px;
"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="494543845SKC11"> <ul> <li> Academic planning</li> <li> Goal setting and implementation</li> <li> Counseling</li> <li> Group instruction</li> <br/> </ul> </td> <td class="field twocol_2" id="494543845SKC21"> <ul> <li> Microsoft office</li> <li> Public speaking</li> <li> Attention to detail</li> <li> Dependability</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EDUC494543847" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EDUC494543847"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_494543847_1_322571058" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="494543847DGRE1" itemprop="name"> Bachelor of Arts</span> <span> , </span> <span class="programline" id="494543847STUY1"> Human Services and Counseling</span> <span class="datesWrapper"> <span class="jobdates" id="494543847GRYR1"> 2008</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="494543847SCHO1" itemprop="name"> Lindsey Wilson College</span> <span> － </span> <span class="joblocation jobcity" id="494543847SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="494543847SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="494543847SCNT1"> USA</span> </span> <span class="field" id="494543847FRFM1"> <p align="LEFT"> Human Services and Counseling</p> </span> </div> </div> </div> <div class="section" id="SECTION_EXPR494543849" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EXPR494543849"> Work Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_494543849_1_322571050" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="494543849JTIT1"> AVID Tutor</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="494543849JSTD1"> Aug 2011</span> <span> to </span> <span class="jobdates" format="%b %Y" id="494543849EDDT1"> May 2013</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="494543849COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="494543849JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="494543849JSTA1" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="494543849JDES1" itemprop="description"> <ul> <li> Took an active role in developing the academic and personal strengths of AVID students.</li> <li> Served as a role model/mentor to AVID students by being a lifelong learner, demonstrating appropriate academic and social behaviors.</li> <li> Determined if concepts needed to be taught or retaught from student's notes and discussions.</li> <li> Evaluated student binders, including calendars, class and textbook notes, etc.</li> <li> Conducted mini-lessons in the process of writing in all subject areas, study skills, and other aspects of college preparation.</li> <li> Set an example of personal excellence and high expectations for AVID students to follow.</li> <li> Communicate frequently and honestly with the AVID coordinator/teacher regarding student progress and areas of concern.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_494543849_2_322571051" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="494543849JTIT2"> Certified Nursing Assistant</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="494543849JSTD2"> Feb 2011</span> <span> to </span> <span class="jobdates" format="%b %Y" id="494543849EDDT2"> May 2011</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="494543849COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="494543849JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="494543849JSTA2" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="494543849JDES2" itemprop="description"> <ul> <li> Provided or assisted patients' with personal hygiene, dressing, bathing, etc.</li> <li> Assisted with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.</li> <li> Provides adjunct care by administering, non sterile dressings, surgical preps, ice packs, and heat treatments, Maintains patient stability by checking vital signs and weight.</li> <li> Provided patient comfort by utilizing resources and materials; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.</li> <li> Documents actions by completing forms, reports, logs, and records.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_494543849_3_322571052" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="494543849JTIT3"> Substitute Teacher</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="494543849JSTD3"> Dec 2008</span> <span> to </span> <span class="jobdates" format="%b %Y" id="494543849EDDT3"> May 2011</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="494543849COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="494543849JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="494543849JSTA3" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="494543849JDES3" itemprop="description"> <ul> <li> Assumed all duties of the regular classroom teacher promptly and in accordance with school rules.</li> <li> This included bus, lunchroom, playground, hall duty or other duties assigned by the building principal.</li> <li> Follow the instructions left by the teacher.</li> <li> Maintained normal classroom routines and discipline procedures.</li> <li> Maintain a positive learning atmosphere in the classroom.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_494543849_4_322571053" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="494543849JTIT4"> Practicum Student</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="494543849JSTD4"> Aug 2008</span> <span> to </span> <span class="jobdates" format="%b %Y" id="494543849EDDT4"> Dec 2008</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="494543849COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="494543849JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="494543849JSTA4" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="494543849JDES4" itemprop="description"> <ul> <li> Planned projects and outings for youth in foster care.</li> <li> Coordinated and ran group sessions for adolescent girls.</li> <li> Helped maintain foster parent and foster child files.</li> <li> Shadowed Treatment Director on therapeutic interventions.</li> <li> Participated in fieldwork with Case Managers and therapist.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_494543849_5_322571055" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="494543849JTIT5"> Assistant to School Counselor/Practicum Student</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="494543849JSTD5"> Jan 2008</span> <span> to </span> <span class="jobdates" format="%b %Y" id="494543849EDDT5"> May 2008</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="494543849COMP5" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="494543849JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="494543849JSTA5" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="494543849JDES5" itemprop="description"> <ul> <li> Shadowed the school guidance counselor in the classrooms.</li> <li> Planned daily Guidance lessons for multiple grade levels.</li> <li> Taught daily guidance lessons to multiple grade levels.</li> <li> Observed the counselor during counseling sessions with parents and children.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_494543849_6_322571056" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="494543849JTIT6"> Office Manager Fitness Instructor</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="494543849JSTD6"> Oct 2004</span> <span> to </span> <span class="jobdates" format="%b %Y" id="494543849EDDT6"> Dec 2007</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="494543849COMP6" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="494543849JCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="494543849JSTA6" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="494543849JDES6" itemprop="description"> <ul> <li> Office administrator to the Fitness Instructor</li> <li> Office duties included basic office skills; working on computer, answered phones , entered student grades, scheduled appointments.</li> <li> Other duties included training students on equipment, tracking students gym time, cleaning of equipment and oversaw student activity room.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_494543849_7_322571057" itemscope="" itemtype="https://schema.org/Organization" style="
padding-top:0px;
"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="494543849JTIT7"> Teacher's Aide</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="494543849JSTD7"> Oct 2004</span> <span> to </span> <span class="jobdates" format="%b %Y" id="494543849EDDT7"> Jan 2007</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="494543849COMP7" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="494543849JCIT7" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="494543849JSTA7" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="494543849JDES7" itemprop="description"> <ul> <li> Worked as a teacher's aide in the after school childcare program through the Ready to Work Program.</li> <li> Assisted Second grade teacher in the class room helping the children with reading skills.</li> <li> Graded papers, entered grades, and assisted with daily management of classroom control.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_AWAR494543850" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_AWAR494543850"> Awards and Recognition</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_494543850_1_322607717" style="
padding-top:0px;
"> <div class="field singlecolumn" id="494543850FRFM1"> <p align="LEFT"> Phi Theta Kappa Honor Society 2005</p> <p align="LEFT"> Dean List for four semesters</p> </div> </div> </div> <div class="section" id="SECTION_INTR494543856" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_INTR494543856"> Interests</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_494543856_1_322571060" style="
padding-top:0px;
"> <div class="field singlecolumn" id="494543856FRFM1"> <ul> <li> Current Student Adviser for the "Service Club" at a local homeschool Co- op </li> <li> Volunteered at the Lake Cumberland Community Action Heating Assistance </li> <li> Volunteered with Southwestern Music Boosters</li> <li> Volunteered at the Pulaski County Senior Citizens Center/ delivered Meals On Wheels </li> <li> Volunteered at Necco Foster Care Agency, raising money for the Kids Christmas Fund</li> </ul> </div> </div> </div> <div class="section" id="SECTION_SKLL494543857" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SKLL494543857"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_494543857_1_322571062" style="
padding-top:0px;
"> <div class="field singlecolumn" id="494543857FRFM1"> <ul> <li> Computer skills, including Microsoft Office</li> <li> Strong verbal skills</li> <li> Strong writing skills</li> <li> Ability to work under pressure and limited time frame</li> </ul> </div> </div> </div> <div class="section" id="SECTION_ADDI494543870" style="
padding-top:0px;
"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_ADDI494543870"> Additional Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_494543870_1_322571063" style="
padding-top:0px;
"> <div class="field singlecolumn" id="494543870FRFM1"> <ul> <li> Current Student Advisor for the "Service Club" at a local home-school Co-op </li> <li> Volunteer, Lake Cumberland Community Action Heating Assistance</li> <li> Volunteer, Southwestern Music Boosters</li> <li> Volunteer, Pulaski County Senior Citizens Center/ delivered Meals On Wheels Volunteer, </li> <li> Necco Foster Care Agency, Put together a lunch and auction to raise money for Kids Christmas Fund </li> </ul> </div> </div> </div> </div> |
56f62cd5d02bf3b888b78ce14e5f902a | 11c4129e-54e2-49ed-8b87-76b62e1cab34 | 14,049,846 |
Job Title: Service Management Process Analyst , Office of Chief Information Officer
Summary:
The New York City Department of Health and Mental Hygiene seeks a Service Management Process Analyst in the Division of Information Technology. This role utilizes Microsoft Office Suite, with a strong emphasis on Excel and Visio, alongside SQL and Python for data analysis. The Analyst will enhance IT services by continuously monitoring and analyzing service performance data, generating reports, and producing actionable insights to improve service quality and customer satisfaction. Collaboration across teams is essential to align service performance with business objectives and integrate operational metrics effectively.
Responsibilities:
• Collaborate with teams to gather data on IT service performance, including operational metrics and customer feedback.
• Continuously monitor and analyze service performance data to identify trends, anomalies, and areas for improvement.
• Conduct in-depth analysis of service performance data and generate reports to provide actionable insights to management.
• Develop and maintain IT service metrics for real-time visibility into service quality.
• Document workflows based on gathered requirements and identified improvement areas.
• Maintain comprehensive documentation to guide IT processes.
• Analyze customer feedback to assess service quality and identify areas for improvement.
• Engage with customers for clarification of feedback and aid in issue resolution.
• Align service performance with business objectives through collaboration with cross-functional teams.
Minimum Qualifications:
• Baccalaureate degree in cyber security, network security, computer science, programming, engineering, information technology or related area, with 24 semester credits in relevant fields.
• Four-year high school diploma with 3 years of experience in IT service-related fields.
• Equivalent education or experience to meet the above criteria.
Preferred Qualifications:
| ENGINEERING INTERN Summary looking for an opportunity as an engineer or related position which offers key participation, team-oriented tasks, immediate challenges and career opportunities in a reputed organization which will help me deliver my best and upgrade my skills in engineering and meet the demands of the organization. To utilize my technical skills for achieving the target and developing the best performance in the organization. I would like to implement my innovative ideas, skills and creativity for accomplishing projects. Skills Know-your-consumer (KYC) Statistical process control Cost reduction and avoidance Systems Engineering Systems Engineering management Software systems engineering Quality control Failure analysis Tools of operations research MS Office Auto CAD Experience 06/2014 to 06/2014 Engineering Intern Company Name Develop, evaluate, document, and advance manufacturing methods and processes through Lean techniques and Kaizen Events. Analyse production layouts, designing and implementing efficiency and quality improvement projects across production lines. Collaborate with administrative and financial teams to establish viable support of safety standards. Provide ongoing production support and troubleshooting. Noticeable Contribution: Prepared report on project status for management, conceptual design as well as process development Monitored production tables, studied industry engineering specifications to obtain knowledge of production methods and techniques. Directed workers involved in different operations such as: product measurement, inspection and testing activities to ensure quality and reliability. Engineering Intern Company Name Installed, maintained, and operated mining and oil field equipment. Designed and implemented environmental controls on oil and gas operations. Presented a paper in the university. Trained in hydraulic fracturing and acid treatment Noticeable Contribution: I was involved in a multidisciplinary team for reservoir simulation and development. The responsibilities included: running routine and special core analysis on different reservoir core samples, reservoir characterizations, and reservoir simulation. This project gave me exposure to the following: refining process working of crude distillation units hydro-cracker unit fluid catalytic cracking unit continuous catalytic reforming unit visbreaker unit isomerisation unit diesel hydro -desulphurisation unit. Projects: NATURAL AND ESSENTIAL OILS PVT LTD. Performed the extraction of essential oils from flower called tuberose and convert it to the desired product using an Rota-vapour distillation apparatus, and a full scale quality analysis was carried out in the lab which included the GCMS (gas chromatography mass spectrometer. Noticeable Contribution: Calculated production accuracy, yield and testing equipment to propose corrective actions. Employed statistics to analyze manufacturing vs. requirements and suggest improvements. Prepared work plans and forecast of production/industrial equipment for management reviews and control. Monitored and organized workflow schedules according to manufacturing sequences and standard lead time of production operations. Company Name Performed extraction using sub-critical Carbon-di-oxide for the extraction of Nutraceuticals where I worked in a team of four under Mr.R.Senthil Kumar ( Professor, Sastra university). We developed our own process design to extract nutraceuticals in a more efficient way with better purity. I experienced a research lab first hand and had the opportunity to work in close quarters with eminent people from the industry Noticeable Contributions: Developed accurate, operations-wide measurement standards to increase production, minimize non-value-added time, and reduce cost. Monitored and analyzed workflow, processes, procedures, and line activities, identifying and resolving bottlenecks to maximize efficiency. Created cost models to support customer proposals and cost reduction initiatives. Served on quality assurance team, developing guidelines and procedures to improve standards and performance. Developed documentation system to ensure accurate, timely updates. Company Name This is project involves the isolation of colchicine and theo colchicoside from gloriosa superba seeds and forscolin from coleus tubers and senocide from senna leaves. Developed the industrial process for its extraction and the process flow diagram on ASPEN workbench. Noticeable contribution: Ran safety and quality tests, installed upgrades, performed troubleshooting, created new production units. Used flow charts, graphs, diagrams, reports, and other documentation to monitor and improve the process. Performed environmental monitoring, handled facility safety and functionality, in accordance with regulations, and in cooperation with quality-control and maintenance engineer teams. Coordinated the various tasks of system development - Planning, designing, and integration (including formal testing) and oversaw full transition into production. Created schedules and prepared internal and data-system reports for backup management. Managed system configuration and its documentation to make sure planning and execution were run efficiently. Education and Training current Master of Science : Engineering Management Oklahoma Christian University － City , State Engineering Management GPA: 3.6/4 2016 Bachelor of Technology : Chemical Engineering Sastra University, Tanjore Tamil Nadu Chemical Engineering GPA: 6.97/10 Skills Auto CAD, Failure analysis, inspection, Lean manufacturing, process control, process design, simulation, system configuration, Systems Engineering | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME1050017065" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_1050017065_1_701314110" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field fName" id="1050017065FNAM1"> </span> <span> </span> <span class="field" id="1050017065LNAM1"> ENGINEERING INTERN</span> </div> </div> </div> <div class="section" id="SECTION_SUMM1050017067" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM1050017067"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1050017067_1_701314112" style="padding-top:0px;"> <div class="field singlecolumn noPind" id="1050017067FRFM1"> looking for an opportunity as an engineer or related position which offers key participation, team-oriented tasks, immediate challenges and career opportunities in a reputed organization which will help me deliver my best and upgrade my skills in engineering and meet the demands of the organization. To utilize my technical skills for achieving the target and developing the best performance in the organization. I would like to implement my innovative ideas, skills and creativity for accomplishing projects.</div> </div> </div> <div class="section" id="SECTION_HILT1050017068" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT1050017068"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1050017068_1_701314113" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="1050017068SKC11"> <ul> <li> Know-your-consumer (KYC)</li> <li> Statistical process control</li> <li> Cost reduction and avoidance</li> <li> Systems Engineering</li> <li> Systems Engineering management</li> <li> Software systems engineering</li> <li> Quality control</li> <li> Failure analysis</li> <li> Tools of operations research</li> <li> MS Office</li> <li> Auto CAD</li> </ul> </td> <td class="field twocol_2" id="1050017068SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR1050017069" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR1050017069"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1050017069_1_701314114" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" format="%m/%Y" id="1050017069JSTD1"> 06/2014</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="1050017069EDDT1"> 06/2014</span> </span> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1050017069JTIT1"> Engineering Intern</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1050017069COMP1" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="1050017069JCIT1" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="1050017069JSTA1" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="1050017069JDES1" itemprop="description"> <ul> <li> Develop, evaluate, document, and advance manufacturing methods and processes through Lean techniques and Kaizen Events.</li> <li> Analyse production layouts, designing and implementing efficiency and quality improvement projects across production lines.</li> <li> Collaborate with administrative and financial teams to establish viable support of safety standards.</li> <li> Provide ongoing production support and troubleshooting.</li> <li> Noticeable Contribution: Prepared report on project status for management, conceptual design as well as process development Monitored production tables, studied industry engineering specifications to obtain knowledge of production methods and techniques.</li> <li> Directed workers involved in different operations such as: product measurement, inspection and testing activities to ensure quality and reliability.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1050017069_2_701314115" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1050017069JTIT2"> Engineering Intern</span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1050017069COMP2" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="1050017069JCIT2" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="1050017069JSTA2" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="1050017069JDES2" itemprop="description"> <ul> <li> Installed, maintained, and operated mining and oil field equipment.</li> <li> Designed and implemented environmental controls on oil and gas operations.</li> <li> Presented a paper in the university.</li> <li> Trained in hydraulic fracturing and acid treatment Noticeable Contribution: I was involved in a multidisciplinary team for reservoir simulation and development.</li> <li> The responsibilities included: running routine and special core analysis on different reservoir core samples, reservoir characterizations, and reservoir simulation.</li> <li> This project gave me exposure to the following: refining process working of crude distillation units hydro-cracker unit fluid catalytic cracking unit continuous catalytic reforming unit visbreaker unit isomerisation unit diesel hydro -desulphurisation unit.</li> <li> Projects: NATURAL AND ESSENTIAL OILS PVT LTD.</li> <li> Performed the extraction of essential oils from flower called tuberose and convert it to the desired product using an Rota-vapour distillation apparatus, and a full scale quality analysis was carried out in the lab which included the GCMS (gas chromatography mass spectrometer.</li> <li> Noticeable Contribution: Calculated production accuracy, yield and testing equipment to propose corrective actions.</li> <li> Employed statistics to analyze manufacturing vs.</li> <li> requirements and suggest improvements.</li> <li> Prepared work plans and forecast of production/industrial equipment for management reviews and control.</li> <li> Monitored and organized workflow schedules according to manufacturing sequences and standard lead time of production operations.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1050017069_3_701314116" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1050017069COMP3" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="1050017069JCIT3" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="1050017069JSTA3" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="1050017069JDES3" itemprop="description"> <ul> <li> Performed extraction using sub-critical Carbon-di-oxide for the extraction of Nutraceuticals where I worked in a team of four under Mr.R.Senthil Kumar ( Professor, Sastra university).</li> <li> We developed our own process design to extract nutraceuticals in a more efficient way with better purity.</li> <li> I experienced a research lab first hand and had the opportunity to work in close quarters with eminent people from the industry Noticeable Contributions: Developed accurate, operations-wide measurement standards to increase production, minimize non-value-added time, and reduce cost.</li> <li> Monitored and analyzed workflow, processes, procedures, and line activities, identifying and resolving bottlenecks to maximize efficiency.</li> <li> Created cost models to support customer proposals and cost reduction initiatives.</li> <li> Served on quality assurance team, developing guidelines and procedures to improve standards and performance.</li> <li> Developed documentation system to ensure accurate, timely updates.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1050017069_4_701314117" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1050017069COMP4" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="1050017069JCIT4" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="1050017069JSTA4" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="1050017069JDES4" itemprop="description"> <ul> <li> This is project involves the isolation of colchicine and theo colchicoside from gloriosa superba seeds and forscolin from coleus tubers and senocide from senna leaves.</li> <li> Developed the industrial process for its extraction and the process flow diagram on ASPEN workbench.</li> <li> Noticeable contribution: Ran safety and quality tests, installed upgrades, performed troubleshooting, created new production units.</li> <li> Used flow charts, graphs, diagrams, reports, and other documentation to monitor and improve the process.</li> <li> Performed environmental monitoring, handled facility safety and functionality, in accordance with regulations, and in cooperation with quality-control and maintenance engineer teams.</li> <li> Coordinated the various tasks of system development - Planning, designing, and integration (including formal testing) and oversaw full transition into production.</li> <li> Created schedules and prepared internal and data-system reports for backup management.</li> <li> Managed system configuration and its documentation to make sure planning and execution were run efficiently.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC1050017070" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC1050017070"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1050017070_1_701314118" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="1050017070GRYR1"> current</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="1050017070DGRE1" itemprop="name"> Master of Science</span> <span> : </span> <span class="programline" id="1050017070STUY1"> Engineering Management</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="1050017070SCHO1" itemprop="name"> Oklahoma Christian University</span> <span class="statesWrapper"> － </span> <span class="joblocation jobcity" id="1050017070SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="1050017070SSTA1"> State</span> <span class="joblocation jobstate" id="1050017070SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="1050017070FRFM1"> Engineering Management GPA: 3.6/4</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1050017070_2_701314119" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <span class="dates_wrapper"> <span class="jobdates" id="1050017070GRYR2"> 2016</span> </span> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="1050017070DGRE2" itemprop="name"> Bachelor of Technology</span> <span> : </span> <span class="programline" id="1050017070STUY2"> Chemical Engineering</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="1050017070SCHO2" itemprop="name"> Sastra University, Tanjore Tamil Nadu</span> <span class="joblocation jobcity" id="1050017070SCIT2"> </span> <span class="joblocation jobstate" id="1050017070SSTA2"> </span> <span class="joblocation jobstate" id="1050017070SCNT2"> </span> </span> <span class="paddedline"> <span class="field" id="1050017070FRFM2"> Chemical Engineering GPA: 6.97/10</span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL1050017071" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL1050017071"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1050017071_1_701314120" style="padding-top:0px;"> <div class="field singlecolumn" id="1050017071FRFM1"> Auto CAD, Failure analysis, inspection, Lean manufacturing, process control, process design, simulation, system configuration, Systems Engineering</div> </div> </div> <div class="section" id="SECTION_AFIL1050017072" style="padding-top:0px;"> </div> </div> |
c0e06588f6b36b377c08aacd67fb25e8 | 11c4129e-54e2-49ed-8b87-76b62e1cab34 | 20,566,550 |
Job Title: Service Management Process Analyst , Office of Chief Information Officer
Summary:
The New York City Department of Health and Mental Hygiene seeks a Service Management Process Analyst in the Division of Information Technology. This role utilizes Microsoft Office Suite, with a strong emphasis on Excel and Visio, alongside SQL and Python for data analysis. The Analyst will enhance IT services by continuously monitoring and analyzing service performance data, generating reports, and producing actionable insights to improve service quality and customer satisfaction. Collaboration across teams is essential to align service performance with business objectives and integrate operational metrics effectively.
Responsibilities:
• Collaborate with teams to gather data on IT service performance, including operational metrics and customer feedback.
• Continuously monitor and analyze service performance data to identify trends, anomalies, and areas for improvement.
• Conduct in-depth analysis of service performance data and generate reports to provide actionable insights to management.
• Develop and maintain IT service metrics for real-time visibility into service quality.
• Document workflows based on gathered requirements and identified improvement areas.
• Maintain comprehensive documentation to guide IT processes.
• Analyze customer feedback to assess service quality and identify areas for improvement.
• Engage with customers for clarification of feedback and aid in issue resolution.
• Align service performance with business objectives through collaboration with cross-functional teams.
Minimum Qualifications:
• Baccalaureate degree in cyber security, network security, computer science, programming, engineering, information technology or related area, with 24 semester credits in relevant fields.
• Four-year high school diploma with 3 years of experience in IT service-related fields.
• Equivalent education or experience to meet the above criteria.
Preferred Qualifications:
| ENGINEERING INTERN Personal Summary Age -22 years Permanenet Residency of Australia and New Zealand Citizen Currently Living in Sydney Australia . Knowledge Base C/Python R STK CATIA ANSYS LaTeX SolidWorks Microsoft Office Microsoft Project Academic Background High School Diploma , MATHEMATICS,PHYSICS,CHEMISTRY,ENGINEERING 2012 NORTMEAD HIGH SCHOOL － City , State , AUSTRALIA
Ranked 1st place in 2
Unit Mathematics, Physics, Chemistry and Engineering Studies
Ranked 3rd place in
Extension 1 Mathematics and English Advanced
Received 2nd highest ATAR in school
Bachelor of Science , BE Bachelor of Engineering (Honours) (Aerospace) 2017 UNIVERSITY OF NEW SOUTH WALES (UNSW) － City , State , AUSTRALIA
Maintained Distinction WAM of 79.42 in
final 2 years of university Obtained High Distinction and
Distinction results in some of the most advanced 3rd and 4th year subjects in
the engineering faculty such as:- (Dynamics of Aerospace
Vehicles/Avionics, Finite Element Methods, Aerodynamics, Professional
Engineering and Communication and Thesis using MATLAB programming
)
Certifications and Credentials
Scrum
Fundamentals Certified Data
Science Fundamentals Certified Oracle
SQL Developer Advanced
SQL: SQL Expert (under progress)
Experience Engineering intern Feb 2017 to Apr 2017 Company Name － City , State Achievements. Collaborated with a team of engineers of different fields with the goal of creating technical solutions for product concerns raised by customers and produced test record documentation containing solutions for customers. Contacted customers directly to verbally convey test result and explain solution procedure along with the written documentation. Successfully independently scoped business opportunities through technically analysing possible options and presented information to the company Director. Independently and autonomously researched FAR regulations to successfully create test record sheets containing correct load values and test methodology for structural load testing on seats in aeromedical transport vehicles. Quickly learned about production article conformity procedures taught by CASA regulatory authorities and applied knowledge and techniques to autonomously measure articles with appropriate measuring equipment and tools in strict timeframes. Reported nonconformities and provided recommendations for modifications directly to the design engineer. Built, tested and verified products through performing functional and qualitative inspections to discover faults and issues in production articles. Deduced failure modes in items that undergo structural load testing using problem solving skills and analytical skills using Finite Element ANSYS software. Independently created equipment supports that are integrated on safety barriers through analytical and CAD-assisted design and through construction using mechanical engineering methods, tools and equipment. Desoldered and soldered electronic components onto circuit boards to rapidly create multiple fully functioning LED lights used in electronic medical equipment. Sales Representative May 2016 to Jan 2017 Company Name － City Efficiently recorded Sales Orders and Purchase Orders of fire and warning systems, Down lights, electrical fittings and cameras. Displayed excellent customer service skills and interpersonal skills through communicating with Australian and International customers over the phone to provide information on products and maintaining regular email and phone contact with customers. Collaborated with the sales manager to provide updates on progress of accounts. Prepared and followed up on customer quotes, turned leads into appointments. Provided training for customers to ensure they efficiently clean, correctly use and maintain the company's product and applied a regular follow-up process. Maximizing every sales enquiry through up-selling to new customers and identifying sales opportunities from basic repairs and maintenance to existing customers and ensuring all email and telephone enquiries are answered within 20 minutes. Displayed ability to focus in high pressure environments from calmly handling customer complaints. Showed flexibility through collaborating with the administration team at demanding times to complete administrative tasks and update records. Demonstrated attention to detail through utilizing time management skills from setting goals, prioritizing tasks and creating schedules to work to strict deadlines. Tutor Feb 2016 to May 2016 Company Name － City , State Tutored students in one-on-one classes and in group classes using effective teaching techniques to help students ranging from year 1-12 with their difficulties in science, mathematics, physics, chemistry and English. Provided assistance to students ranging from year 1-12 in fast-paced homework help classes. Mechanical Design Engineer Aug 2015 to Jul 2017 Company Name － City , State Shared the responsibility of designing a CubeSat as the leader of the mechanical design team for entry into the Canadian Satellite Design Challenge (CSDC) in SolidWorks, which was structurally tested in ANSYS and 3D printed upon completion of design. Communicated with teams of other fields using JIRA. Involved in constructing a Mars Rover for entry into the European Rover Challenge (ERC). Led the mechanical team in designing a Gimbal gyroscopic testbed for a Reaction Wheel System in SolidWorks that was displayed to future students in the form of a 3D printed model. Trained new members of the mechanical team on using SolidWorks and taught thermal, electrical and structural concepts. Memberships BLUEsat (Basic Low Earth Orbit UNSW Experimental Satellite) Group Engineers , Australia Achievements
Shared
the responsibility of designing a CubeSat as the leader of the mechanical
design team for entry into the Canadian Satellite Design Challenge (CSDC) in
SolidWorks, which was structurally tested in ANSYS and 3D printed upon
completion of design. Communicated with teams of other fields using JIRA Involved
in constructing a Mars Rover for entry into the European Rover Challenge (ERC) Led
the mechanical team in designing a Gimbal gyroscopic testbed for a Reaction
Wheel System in SolidWorks that was displayed to future students in the form of
a 3D printed modelTrained new members of the mechanical
team on using SolidWorks and taught thermal, electrical and structural concepts
Community services Social Support and Youth Services Volunteer at Karabi community & Development Services, Wentworthville ,Sydney AUSTRALIA
October 2016 and on-going Achievements Displayed passion for social service and support through teaching, facilitating and setting up activities and events for the elderly, people with disabilities and children
Provided assistance in administration and creative work in office
Facilitating and supervising youth in school holiday programs Personal Interests and Hobbies
Traveling | Tennis
| Hiking | Statistics | CAD & 3D drawing | Aircraft | Spacecraft |
Astronomy
| <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME977269401" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_977269401_1_646229005" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field fName" id="977269401FNAM1"> </span> <span> </span> <span class="field" id="977269401LNAM1"> ENGINEERING INTERN</span> </div> </div> </div> <div class="section" id="SECTION_SUMM977269410" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SUMM977269410"> Personal Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_977269410_1_646229977" style="padding-top:0px;"> <div class="field singlecolumn" id="977269410FRFM1"> <p> Age -22 years </p> <p> Permanenet Residency of Australia and New Zealand Citizen </p> <div> Currently Living in Sydney Australia .</div> </div> </div> </div> <div class="section" id="SECTION_HILT977269407" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_HILT977269407"> Knowledge Base</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_977269407_1_646229016" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="977269407SKC11"> <ul> <li> C/Python</li> <li> R</li> <li> STK</li> <li> CATIA</li> <li> ANSYS</li> <li> LaTeX</li> <li> SolidWorks</li> <li> Microsoft Office</li> <li> Microsoft Project </li> </ul> <p> <br/> </p> </td> <td class="field twocol_2" id="977269407SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EDUC977276245" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EDUC977276245"> Academic Background</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_977276245_1_646234534" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="977276245DGRE1" itemprop="name"> High School Diploma</span> <span> , </span> <span class="programline" id="977276245STUY1"> MATHEMATICS,PHYSICS,CHEMISTRY,ENGINEERING</span> <span class="datesWrapper"> <span class="jobdates" id="977276245GRYR1"> 2012</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="977276245SCHO1" itemprop="name"> NORTMEAD HIGH SCHOOL</span> <span> － </span> <span class="joblocation jobcity" id="977276245SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="977276245SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="977276245SCNT1"> AUSTRALIA</span> </span> <span class="field" id="977276245FRFM1"> <ul> <li>
Ranked 1st place in 2
Unit Mathematics, Physics, Chemistry and Engineering Studies
</li> <li>
Ranked 3rd place in
Extension 1 Mathematics and English Advanced
</li> <li> Received 2nd highest ATAR in school
</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_977276245_2_646235093" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="977276245DGRE2" itemprop="name"> Bachelor of Science</span> <span> , </span> <span class="programline" id="977276245STUY2"> BE Bachelor of Engineering (Honours) (Aerospace)</span> <span class="datesWrapper"> <span class="jobdates" id="977276245GRYR2"> 2017</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="977276245SCHO2" itemprop="name"> UNIVERSITY OF NEW SOUTH WALES (UNSW)</span> <span> － </span> <span class="joblocation jobcity" id="977276245SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="977276245SSTA2"> State</span> <span> , </span> <span class="joblocation jobstate" id="977276245SCNT2"> AUSTRALIA</span> </span> <span class="field" id="977276245FRFM2"> <ul> <li>
Maintained Distinction WAM of 79.42 in
final 2 years of university</li> <li> Obtained High Distinction and
Distinction results in some of the most advanced 3rd and 4th year subjects in
the engineering faculty such as:- (Dynamics of Aerospace
Vehicles/Avionics, Finite Element Methods, Aerodynamics, Professional
Engineering and Communication and Thesis using MATLAB programming
)
</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_CERT977280137" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_CERT977280137"> Certifications and Credentials</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_977280137_1_646236992" style="padding-top:0px;"> <div class="field singlecolumn" id="977280137FRFM1"> <ul> <li>
Scrum
Fundamentals Certified</li> <li> Data
Science Fundamentals Certified</li> <li> Oracle
SQL Developer </li> <li> Advanced
SQL: SQL Expert (under progress)
</li> </ul> </div> </div> </div> <div class="section" id="SECTION_EXPR977269403" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EXPR977269403"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_977269403_1_646229007" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="977269403JTIT1"> Engineering intern</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="977269403JSTD1"> Feb 2017</span> <span> to </span> <span class="jobdates" format="%b %Y" id="977269403EDDT1"> Apr 2017</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="977269403COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="977269403JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="977269403JSTA1" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="977269403JDES1" itemprop="description"> <p style="text-align: justify;"> <span style="text-decoration: underline;"> Achievements.</span> </p> <ul> <li> Collaborated with a team of engineers of different fields with the goal of creating technical solutions for product concerns raised by customers and produced test record documentation containing solutions for customers.</li> <li> Contacted customers directly to verbally convey test result and explain solution procedure along with the written documentation.</li> <li> Successfully independently scoped business opportunities through technically analysing possible options and presented information to the company Director.</li> <li> Independently and autonomously researched FAR regulations to successfully create test record sheets containing correct load values and test methodology for structural load testing on seats in aeromedical transport vehicles.</li> <li> Quickly learned about production article conformity procedures taught by CASA regulatory authorities and applied knowledge and techniques to autonomously measure articles with appropriate measuring equipment and tools in strict timeframes.</li> <li> Reported nonconformities and provided recommendations for modifications directly to the design engineer.</li> <li> Built, tested and verified products through performing functional and qualitative inspections to discover faults and issues in production articles.</li> <li> Deduced failure modes in items that undergo structural load testing using problem solving skills and analytical skills using Finite Element ANSYS software.</li> <li> Independently created equipment supports that are integrated on safety barriers through analytical and CAD-assisted design and through construction using mechanical engineering methods, tools and equipment.</li> <li> Desoldered and soldered electronic components onto circuit boards to rapidly create multiple fully functioning LED lights used in electronic medical equipment.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_977269403_2_646229009" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="977269403JTIT2"> Sales Representative</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="977269403JSTD2"> May 2016</span> <span> to </span> <span class="jobdates" format="%b %Y" id="977269403EDDT2"> Jan 2017</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="977269403COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="977269403JCIT2" itemprop="addressLocality"> City</span> <span class="joblocation jobstate" id="977269403JSTA2" itemprop="addressRegion"> </span> </span> <span class="jobline" id="977269403JDES2" itemprop="description"> <ul> <li> Efficiently recorded Sales Orders and Purchase Orders of fire and warning systems, Down lights, electrical fittings and cameras.</li> <li> Displayed excellent customer service skills and interpersonal skills through communicating with Australian and International customers over the phone to provide information on products and maintaining regular email and phone contact with customers.</li> <li> Collaborated with the sales manager to provide updates on progress of accounts.</li> <li> Prepared and followed up on customer quotes, turned leads into appointments.</li> <li> Provided training for customers to ensure they efficiently clean, correctly use and maintain the company's product and applied a regular follow-up process.</li> <li> Maximizing every sales enquiry through up-selling to new customers and identifying sales opportunities from basic repairs and maintenance to existing customers and ensuring all email and telephone enquiries are answered within 20 minutes.</li> <li> Displayed ability to focus in high pressure environments from calmly handling customer complaints.</li> <li> Showed flexibility through collaborating with the administration team at demanding times to complete administrative tasks and update records.</li> <li> Demonstrated attention to detail through utilizing time management skills from setting goals, prioritizing tasks and creating schedules to work to strict deadlines.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_977269403_3_646229010" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="977269403JTIT3"> Tutor </span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="977269403JSTD3"> Feb 2016</span> <span> to </span> <span class="jobdates" format="%b %Y" id="977269403EDDT3"> May 2016</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="977269403COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="977269403JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="977269403JSTA3" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="977269403JDES3" itemprop="description"> <ul> <li> Tutored students in one-on-one classes and in group classes using effective teaching techniques to help students ranging from year 1-12 with their difficulties in science, mathematics, physics, chemistry and English.</li> <li> Provided assistance to students ranging from year 1-12 in fast-paced homework help classes.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_977269403_4_646229008" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="977269403JTIT4"> Mechanical Design Engineer</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="977269403JSTD4"> Aug 2015</span> <span> to </span> <span class="jobdates" format="%b %Y" id="977269403EDDT4"> Jul 2017</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="977269403COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="977269403JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="977269403JSTA4" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="977269403JDES4" itemprop="description"> <ul> <li> Shared the responsibility of designing a CubeSat as the leader of the mechanical design team for entry into the Canadian Satellite Design Challenge (CSDC) in SolidWorks, which was structurally tested in ANSYS and 3D printed upon completion of design.</li> <li> Communicated with teams of other fields using JIRA.</li> <li> Involved in constructing a Mars Rover for entry into the European Rover Challenge (ERC).</li> <li> Led the mechanical team in designing a Gimbal gyroscopic testbed for a Reaction Wheel System in SolidWorks that was displayed to future students in the form of a 3D printed model.</li> <li> Trained new members of the mechanical team on using SolidWorks and taught thermal, electrical and structural concepts.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_AFIL977269405" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_AFIL977269405"> Memberships</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_977269405_1_646229014" style="padding-top:0px;"> <div class="field singlecolumn" id="977269405FRFM1"> <div> BLUEsat (Basic Low Earth Orbit UNSW Experimental Satellite) Group Engineers , Australia</div> <div> </div> <div> <span style="text-decoration: underline;"> <strong> Achievements
</strong> </span> </div> <ul> <li>
Shared
the responsibility of designing a CubeSat as the leader of the mechanical
design team for entry into the Canadian Satellite Design Challenge (CSDC) in
SolidWorks, which was structurally tested in ANSYS and 3D printed upon
completion of design. Communicated with teams of other fields using JIRA</li> <li> Involved
in constructing a Mars Rover for entry into the European Rover Challenge (ERC)</li> <li> Led
the mechanical team in designing a Gimbal gyroscopic testbed for a Reaction
Wheel System in SolidWorks that was displayed to future students in the form of
a 3D printed modelTrained new members of the mechanical
team on using SolidWorks and taught thermal, electrical and structural concepts
</li> </ul> </div> </div> </div> <div class="section" id="SECTION_INTR977269406" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_INTR977269406"> Community services</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_977269406_1_646229015" style="padding-top:0px;"> <div class="field singlecolumn" id="977269406FRFM1"> <div style="text-align: justify;"> <strong> <span style="text-decoration: underline;"> Social Support and Youth Services Volunteer at Karabi community & Development Services, Wentworthville ,Sydney AUSTRALIA
October 2016 and on-going </span> </strong> </div> <div> </div> <div> <span style="text-decoration: underline;"> <strong> Achievements</strong> </span> </div> <ul> <li> Displayed passion for social service and support through teaching, facilitating and setting up activities and events for the elderly, people with disabilities and children
</li> <li> Provided assistance in administration and creative work in office </li> <li>
Facilitating and supervising youth in school holiday programs</li> </ul> </div> </div> </div> <div class="section" id="SECTION_SKLL977269408" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SKLL977269408"> Personal Interests and Hobbies</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_977269408_1_646229017" style="padding-top:0px;"> <div class="field singlecolumn" id="977269408FRFM1"> <p>
Traveling | Tennis
| Hiking | Statistics | CAD & 3D drawing | Aircraft | Spacecraft |
Astronomy
</p> </div> </div> </div> </div> |
eabe0361e86532f6e706d5a89253792a | 11c4129e-54e2-49ed-8b87-76b62e1cab34 | 74,552,449 |
Job Title: Service Management Process Analyst , Office of Chief Information Officer
Summary:
The New York City Department of Health and Mental Hygiene seeks a Service Management Process Analyst in the Division of Information Technology. This role utilizes Microsoft Office Suite, with a strong emphasis on Excel and Visio, alongside SQL and Python for data analysis. The Analyst will enhance IT services by continuously monitoring and analyzing service performance data, generating reports, and producing actionable insights to improve service quality and customer satisfaction. Collaboration across teams is essential to align service performance with business objectives and integrate operational metrics effectively.
Responsibilities:
• Collaborate with teams to gather data on IT service performance, including operational metrics and customer feedback.
• Continuously monitor and analyze service performance data to identify trends, anomalies, and areas for improvement.
• Conduct in-depth analysis of service performance data and generate reports to provide actionable insights to management.
• Develop and maintain IT service metrics for real-time visibility into service quality.
• Document workflows based on gathered requirements and identified improvement areas.
• Maintain comprehensive documentation to guide IT processes.
• Analyze customer feedback to assess service quality and identify areas for improvement.
• Engage with customers for clarification of feedback and aid in issue resolution.
• Align service performance with business objectives through collaboration with cross-functional teams.
Minimum Qualifications:
• Baccalaureate degree in cyber security, network security, computer science, programming, engineering, information technology or related area, with 24 semester credits in relevant fields.
• Four-year high school diploma with 3 years of experience in IT service-related fields.
• Equivalent education or experience to meet the above criteria.
Preferred Qualifications:
| BANKING Summary Hands-on, client-oriented banking professional who implements creative investment strategies and is dedicated to continuous improvement. Entry level banking focused on applying excellent research skills and writing ability to a position in business management.Enthusiastic business major with excellent communication skills and strong motivation to succeed. Highlights Cash handling Financial analysis MS Excel expert Analytical Financial reporting Loan operations Managing multiple priorities Identifying risks Spanish speaking MS Office proficiency Team leadership Excellent communication skills Strong lead development skills Business negotiation Accomplishments Client Interface Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development. Experience Company Name City , State Banking 11/2016 Opened new customer accounts, including checking, savings and lines of credit.Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Delivered prompt, accurate and excellent customer service.Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Company Name City , State Banking Employee 05/2014 to 08/2015 Opened new customer accounts, including checking, savings and lines of credit.Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Delivered prompt, accurate and excellent customer service.Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Company Name City , State Intern 06/2013 to 09/2013 Managing and editing the companys online area and the educative software (Moodle). Developing and preparing accounting, statistics and Office subject papers (Word, Excel,PowerPoint). Company Name City , State Banking intern 06/2012 to 09/2012 Opened new customer accounts, including checking, savings and lines of credit.Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Delivered prompt, accurate and excellent customer service.Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Education Master of Science : International Trade 2014 Universidad Carlos III de Madrid , City , State , Spain International Trade Policies, international trade laws,. Bachelor of Science : Business Administration and Direction 2013 Universidad Pública de Navarra , City , State , Spain Skills Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME723387862" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_723387862_1_468518761" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="723387862FNAM1"> </span> <span> </span> <span class="field" id="723387862LNAM1"> BANKING</span> </div> <div class="botBorder"> </div> </div> </div> <div class="section" id="SECTION_SUMM723387863" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM723387863"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_723387863_1_468523095" style="padding-top:0px;"> <div class="field singlecolumn" id="723387863FRFM1"> <p align="LEFT"> Hands-on, client-oriented banking professional who implements creative investment strategies and is dedicated to continuous improvement. </p> <p align="LEFT"> Entry level banking focused on applying excellent research skills and writing ability to a position in business management.Enthusiastic business major with excellent communication skills and strong motivation to succeed.</p> </div> </div> </div> <div class="section" id="SECTION_HILT723387861" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT723387861"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_723387861_1_468525133" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="723387861SKC11"> <ul> <li> Cash handling</li> <li> Financial analysis</li> <li> MS Excel expert</li> <li> Analytical</li> <li> Financial reporting</li> <li> Loan operations</li> <li> Managing multiple priorities</li> <li> Identifying risks</li> </ul> </td> <td class="field twocol_2" id="723387861SKC21"> <ul> <li> Spanish speaking</li> <li> MS Office proficiency</li> <li> Team leadership</li> <li> Excellent communication skills</li> <li> Strong lead development skills</li> <li> Business negotiation</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM723388672" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_ACCM723388672"> Accomplishments</div> </div> <div class="paragraph txtLeft firstparagraph" id="PARAGRAPH_723388672_1_468525284" style="padding-top:0px;"> <div class="field singlecolumn" id="723388672FRFM1"> <p align="LEFT"> <i> Client Interface</i> </p> <ul> <li> Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.</li> </ul> <br/> </div> </div> </div> <div class="section" id="SECTION_EXPR723387860" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR723387860"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_723387860_1_468527069" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="723387860COMP1" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="723387860JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="723387860JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="723387860JTIT1"> Banking</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="723387860JSTD1"> 11/2016</span> <span class="jobdates" format="%m/%Y" id="723387860EDDT1"> </span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="723387860JDES1" itemprop="description"> <p align="LEFT"> Opened new customer accounts, including checking, savings and lines of credit.Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Delivered prompt, accurate and excellent customer service.Researched banking guidelines and statutory requirements to stay updated on new laws and applications.</p> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_723387860_2_468657928" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="723387860COMP2" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="723387860JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="723387860JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="723387860JTIT2"> Banking Employee</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="723387860JSTD2"> 05/2014</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="723387860EDDT2"> 08/2015</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="723387860JDES2" itemprop="description"> <p align="LEFT"> Opened new customer accounts, including checking, savings and lines of credit.Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Delivered prompt, accurate and excellent customer service.Researched banking guidelines and statutory requirements to stay updated on new laws and applications.</p> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_723387860_3_468658697" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="723387860COMP3" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="723387860JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="723387860JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="723387860JTIT3"> Intern</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="723387860JSTD3"> 06/2013</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="723387860EDDT3"> 09/2013</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="723387860JDES3" itemprop="description"> <p align="LEFT"> Managing and editing the companys online area and the educative software (Moodle). Developing and preparing accounting, statistics and Office subject papers (Word, Excel,PowerPoint).</p> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_723387860_4_468658777" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline txtCenter"> <span class="companyname" id="723387860COMP4" itemprop="name"> Company Name</span> </span> <span class="paddedline txtCenter" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="joblocation jobcity" id="723387860JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="723387860JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobtitle" id="723387860JTIT4"> Banking intern</span> <span class="datesWrapper"> <span class="jobdates" format="%m/%Y" id="723387860JSTD4"> 06/2012</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="723387860EDDT4"> 09/2012</span> </span> </span> <span class="paddedline"> <span class="jobline txtLeft" id="723387860JDES4" itemprop="description"> <p align="LEFT"> Opened new customer accounts, including checking, savings and lines of credit.Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Delivered prompt, accurate and excellent customer service.Researched banking guidelines and statutory requirements to stay updated on new laws and applications.</p> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC723387859" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC723387859"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_723387859_1_468653911" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="723387859DGRE1" itemprop="name"> Master of Science</span> <span> :</span> <span class="programline" dependency="STUY" id="723387859STUY1"> International Trade</span> <span class="datesWrapper"> <span class="jobdates" id="723387859GRYR1"> 2014</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="723387859SCHO1" itemprop="name"> Universidad Carlos III de Madrid</span> <span> , </span> <span class="joblocation jobcity" id="723387859SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="723387859SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="723387859SCNT1"> Spain</span> </span> <span class="paddedline"> <span class="field" id="723387859FRFM1"> <p align="LEFT"> International Trade Policies, international trade laws,.</p> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_723387859_2_468655690" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="723387859DGRE2" itemprop="name"> Bachelor of Science</span> <span> :</span> <span class="programline" dependency="STUY" id="723387859STUY2"> Business Administration and Direction</span> <span class="datesWrapper"> <span class="jobdates" id="723387859GRYR2"> 2013</span> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="723387859SCHO2" itemprop="name"> Universidad Pública de Navarra</span> <span> , </span> <span class="joblocation jobcity" id="723387859SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="723387859SSTA2"> State</span> <span> , </span> <span class="joblocation jobstate" id="723387859SCNT2"> Spain</span> </span> <span class="paddedline"> <span class="field" id="723387859FRFM2"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL723598576" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL723598576"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_723598576_1_468660739" style="padding-top:0px;"> <div class="field singlecolumn" id="723598576FRFM1"> <ul> <li> Sales Software: Salesforce.com, TapScan</li> <li> Public Relations Software: Bacon's Mediasource, Factiva</li> <li> Desktop Publishing Software: Photoshop, Illustrator, HTML</li> </ul> <br/> </div> </div> </div> </div> |
704eea4bf61a6d19c53cd1495d7241af | 11c4129e-54e2-49ed-8b87-76b62e1cab34 | 16,474,898 |
Job Title: Service Management Process Analyst , Office of Chief Information Officer
Summary:
The New York City Department of Health and Mental Hygiene seeks a Service Management Process Analyst in the Division of Information Technology. This role utilizes Microsoft Office Suite, with a strong emphasis on Excel and Visio, alongside SQL and Python for data analysis. The Analyst will enhance IT services by continuously monitoring and analyzing service performance data, generating reports, and producing actionable insights to improve service quality and customer satisfaction. Collaboration across teams is essential to align service performance with business objectives and integrate operational metrics effectively.
Responsibilities:
• Collaborate with teams to gather data on IT service performance, including operational metrics and customer feedback.
• Continuously monitor and analyze service performance data to identify trends, anomalies, and areas for improvement.
• Conduct in-depth analysis of service performance data and generate reports to provide actionable insights to management.
• Develop and maintain IT service metrics for real-time visibility into service quality.
• Document workflows based on gathered requirements and identified improvement areas.
• Maintain comprehensive documentation to guide IT processes.
• Analyze customer feedback to assess service quality and identify areas for improvement.
• Engage with customers for clarification of feedback and aid in issue resolution.
• Align service performance with business objectives through collaboration with cross-functional teams.
Minimum Qualifications:
• Baccalaureate degree in cyber security, network security, computer science, programming, engineering, information technology or related area, with 24 semester credits in relevant fields.
• Four-year high school diploma with 3 years of experience in IT service-related fields.
• Equivalent education or experience to meet the above criteria.
Preferred Qualifications:
| YOGA INSTRUCTOR Professional Profile Enthusiastic and motivated individual with experience in development and integration of wellness programs for adults. Topics of expertise include exercise prescription and instruction, stress reduction, and nutrition education. Desires a role to develop, implement, and facilitate health and wellness programs in a worksite environment. Relevant Experience Fitness and Exercise Professional: Registered Yoga Teacher focused on adults looking to improve health. Group Fitness Instructor since1999 with focus on improved movement. Personal Trainer for 2 years, with emphasis on functional movements for lifestyle and weight loss. Program development and delivery for corporate wellness fitness classes. Nutrition Educator: Designed and implemented nutrition education seminars for adults. Led grocery store tours for education on healthy shopping choices. Taught basic nutrient fundamentals, including how to read a food label. Developed 8 week challenge with focus on weight loss and wellness. College Nutrition Adjunct Teacher for 2 years. Wellness Coach: Co-Coordinator for community 8 week weight loss program conducted 3-4 times per year Coached individuals as they create healthy behavior changes. Provided guidance for clients in the development of and following through with health and wellness goals and objectives. Communicated with clients face-to-face, through email, and telephone to provide guidance and motivation. Outdoor Adventure Group Coordinator and Chair: Responsible for promoting and leading monthly group outdoor activities such as hiking, paddle boarding, and biking. Work Experience Yoga Instructor January 2015 to Current Company Name － City , State Teaching yoga classes for adults with emphasis on functional fitness for lifestyle. Established format which includes strength, balance, flexibility, range of motion, and stress reduction. Program Co-coordinator and Coach; Fitness Instructor (Independent) April 2011 to August 2014 Company Name － City , State Co-Coordinated and Coached for "Building Better Bodeez" weight loss/wellness program (BBB). Developed, promoted, and implemented "Nutrition Challenge" program. Created the Nutrition Connection Office. Collaborated with community health and fitness professionals in developing events for community. Performed and evaluated fitness assessments and body composition measurements. Taught weekly fitness classes (Zumba, Spinning, Yoga, Strength/Toning, Aqua Fitness) Collaborated with team of coaches and instructors to provide current and science based fitness and nutrition information for clients Led senior specific fitness and nutrition meetings and events "Bodeez Boomers Club" Developed and chaired outdoor adventure group. Nutrition and Anatomy Adjunct Instructor June 2009 to April 2011 Company Name － City , State Designed and implemented weekly lesson plans for 25-55 students per session. Tailored educational curriculum to students with a range of learning styles, disabilities, strengths, and weaknesses. Developed, administered and corrected tests and quizzes in a timely manner. Produced and maintained syllabus, lessons, and grades utilizing web-based learning management. Attended quarterly education meetings for faculty. Group Fitness Instructor/ Personal Trainer October 1999 to April 2010 Company Name － City , State Teach weekly group fitness classes, which included Spinning, Yoga, and Zumba. Perform assessments and personal train new members to use equipment. Spa Manager and Skin Care Specialist October 1999 to August 2000 Company Name － City , State Education Certificate : Wellness Coach , 2015 Wellcoaches School of Coaching Master of Science : Exercise Science and Health Promotion , 2011 California University of Pennsylvania － City , State , USA Bachelor of Science : Nutrition , 2007 Indiana University of Pennsylvania － City , State , USA Certifications Registered Yoga Teacher (RYT200), certified by Yoga Alliance Exercise Is Medicine (EIM), credential by the American College of Sports Medicine (ACSM) Fitness Instructor (ACE), certified by American Council on Exercise Aquatic Fitness Professional (AEA), certified by Aquatic Exercise Association CPR/AED/First Aid, certified by American Red Cross Life Guard, certified by American Red Cross Publications Nutrition Consultant/Contributor, Zumba Lovers Cookbook for Ashley Pound Creative, LLC. Contributed advice and research on healthy ingredients and substitutions for fitness- and weight-conscious readers (2012-2013). Peer Reviewer, Pinnacle Training & Consulting Systems "Synergy of Human Movement" course for health and fitness professionals (www.pinnacle-tcs.com) (2012-2013). Contributing Writer of wellness-related articles for the "Laurel Mountain Post", a monthly community publication. Skills Program development and implementation Experienced in research, as it relates to evidence based healthcare practice Excellent written and verbal communication skills Proficient in MS Word, Excel, Power Point, and Outlook Problem solving and analytical skills | <div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME618549754" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_618549754_1_402373499" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="618549754FNAM1"> </span> <span> </span> <span class="field" id="618549754LNAM1"> YOGA INSTRUCTOR</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM618549759" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SUMM618549759"> Professional Profile</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_618549759_1_402373509" style="padding-top:0px;"> <div class="field singlecolumn" id="618549759FRFM1"> <p align="LEFT"> Enthusiastic and motivated individual with experience in development and integration of wellness programs for adults. Topics of expertise include exercise prescription and instruction, stress reduction, and nutrition education. Desires a role to develop, implement, and facilitate health and wellness programs in a worksite environment.</p> </div> </div> </div> <div class="section" id="SECTION_ACCM618549757" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_ACCM618549757"> Relevant Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_618549757_1_402373506" style="padding-top:0px;"> <div class="field singlecolumn" id="618549757FRFM1"> <p align="LEFT"> Fitness and Exercise Professional:</p> <ul> <li> Registered Yoga Teacher focused on adults looking to improve health.</li> <li> Group Fitness Instructor since1999 with focus on improved movement.</li> <li> Personal Trainer for 2 years, with emphasis on functional movements for lifestyle and weight loss.</li> <li> Program development and delivery for corporate wellness fitness classes.</li> </ul> <p align="LEFT"> </p> <p align="LEFT"> Nutrition Educator:</p> <ul> <li> Designed and implemented nutrition education seminars for adults.</li> <li> Led grocery store tours for education on healthy shopping choices.</li> <li> Taught basic nutrient fundamentals, including how to read a food label.</li> <li> Developed 8 week challenge with focus on weight loss and wellness.</li> <li> College Nutrition Adjunct Teacher for 2 years.</li> </ul> <br/> <p align="LEFT"> Wellness Coach: </p> <ul> <li> Co-Coordinator for community 8 week weight loss program conducted 3-4 times per year </li> <li> Coached individuals as they create healthy behavior changes. </li> <li> Provided guidance for clients in the development of and following through with health and wellness goals and objectives.</li> <li> Communicated with clients face-to-face, through email, and telephone to provide guidance and motivation.</li> </ul> <p align="LEFT"> </p> <p align="LEFT"> Outdoor Adventure Group Coordinator and Chair:</p> <ul> <li> Responsible for promoting and leading monthly group outdoor activities such as hiking, paddle boarding, and biking. </li> </ul> </div> </div> </div> <div class="section" id="SECTION_EXPR618549756" style="padding-top:5px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR618549756"> Work Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_618549756_1_402373501" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="618549756JTIT1"> Yoga Instructor</span> <br/> <span> <span class="jobdates" format="%B %Y" id="618549756JSTD1"> January 2015</span> <span> to </span> <span class="jobdates" format="%B %Y" id="618549756EDDT1"> Current</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="618549756COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="618549756JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="618549756JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="618549756JDES1" itemprop="description"> <ul> <li> Teaching yoga classes for adults with emphasis on functional fitness for lifestyle.</li> <li> Established format which includes strength, balance, flexibility, range of motion, and stress reduction.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_618549756_2_402373502" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:10px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="618549756JTIT2"> Program Co-coordinator and Coach; Fitness Instructor (Independent) </span> <br/> <span> <span class="jobdates" format="%B %Y" id="618549756JSTD2"> April 2011</span> <span> to </span> <span class="jobdates" format="%B %Y" id="618549756EDDT2"> August 2014</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="618549756COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="618549756JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="618549756JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="618549756JDES2" itemprop="description"> <ul> <li> Co-Coordinated and Coached for "Building Better Bodeez" weight loss/wellness program (BBB). </li> <li> Developed, promoted, and implemented "Nutrition Challenge" program. </li> <li> Created the Nutrition Connection Office. </li> <li> Collaborated with community health and fitness professionals in developing events for community.</li> <li> Performed and evaluated fitness assessments and body composition measurements.</li> <li> Taught weekly fitness classes (Zumba, Spinning, Yoga, Strength/Toning, Aqua Fitness) </li> <li> Collaborated with team of coaches and instructors to provide current and science based fitness and nutrition information for clients </li> <li> Led senior specific fitness and nutrition meetings and events "Bodeez Boomers Club" </li> <li> Developed and chaired outdoor adventure group.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_618549756_3_402373503" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:10px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="618549756JTIT3"> Nutrition and Anatomy Adjunct Instructor</span> <br/> <span> <span class="jobdates" format="%B %Y" id="618549756JSTD3"> June 2009</span> <span> to </span> <span class="jobdates" format="%B %Y" id="618549756EDDT3"> April 2011</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="618549756COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="618549756JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="618549756JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="618549756JDES3" itemprop="description"> <ul> <li> Designed and implemented weekly lesson plans for 25-55 students per session.</li> <li> Tailored educational curriculum to students with a range of learning styles, disabilities, strengths, and weaknesses.</li> <li> Developed, administered and corrected tests and quizzes in a timely manner.</li> <li> Produced and maintained syllabus, lessons, and grades utilizing web-based learning management.</li> <li> Attended quarterly education meetings for faculty.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_618549756_4_402373504" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:10px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="618549756JTIT4"> Group Fitness Instructor/ Personal Trainer</span> <br/> <span> <span class="jobdates" format="%B %Y" id="618549756JSTD4"> October 1999</span> <span> to </span> <span class="jobdates" format="%B %Y" id="618549756EDDT4"> April 2010</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="618549756COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="618549756JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="618549756JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="618549756JDES4" itemprop="description"> <ul> <li> Teach weekly group fitness classes, which included Spinning, Yoga, and Zumba.</li> <li> Perform assessments and personal train new members to use equipment.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_618549756_5_402373505" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:10px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="618549756JTIT5"> Spa Manager and Skin Care Specialist</span> <br/> <span> <span class="jobdates" format="%B %Y" id="618549756JSTD5"> October 1999</span> <span> to </span> <span class="jobdates" format="%B %Y" id="618549756EDDT5"> August 2000</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="618549756COMP5" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="618549756JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="618549756JSTA5" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="618549756JDES5" itemprop="description"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC618549758" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC618549758"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_618549758_1_402413229" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="618549758DGRE1" itemprop="name"> Certificate</span> <span> : </span> <span class="programline" dependency="STUY" id="618549758STUY1"> Wellness Coach</span> <span> , </span> <span class="jobdates" id="618549758GRYR1"> 2015</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="618549758SCHO1" itemprop="name"> Wellcoaches School of Coaching</span> <span class="joblocation jobcity" id="618549758SCIT1"> </span> <span class="joblocation jobstate" id="618549758SSTA1"> </span> <span class="joblocation jobstate" id="618549758SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="618549758FRFM1"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_618549758_2_402373507" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:10px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="618549758DGRE2" itemprop="name"> Master of Science</span> <span> : </span> <span class="programline" dependency="STUY" id="618549758STUY2"> Exercise Science and Health Promotion </span> <span> , </span> <span class="jobdates" id="618549758GRYR2"> 2011</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="618549758SCHO2" itemprop="name"> California University of Pennsylvania</span> <span> － </span> <span class="joblocation jobcity" id="618549758SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="618549758SSTA2"> State</span> <span> , </span> <span class="joblocation jobstate" id="618549758SCNT2"> USA</span> </span> <span class="paddedline"> <span class="field" id="618549758FRFM2"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_618549758_3_402373508" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:10px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="618549758DGRE3" itemprop="name"> Bachelor of Science</span> <span> : </span> <span class="programline" dependency="STUY" id="618549758STUY3"> Nutrition</span> <span> , </span> <span class="jobdates" id="618549758GRYR3"> 2007</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="618549758SCHO3" itemprop="name"> Indiana University of Pennsylvania</span> <span> － </span> <span class="joblocation jobcity" id="618549758SCIT3"> City</span> <span> , </span> <span class="joblocation jobstate" id="618549758SSTA3"> State</span> <span> , </span> <span class="joblocation jobstate" id="618549758SCNT3"> USA</span> </span> <span class="paddedline"> <span class="field" id="618549758FRFM3"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_CERT618617339" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_CERT618617339"> Certifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_618617339_1_402430589" style="padding-top:0px;"> <div class="field singlecolumn" id="618617339FRFM1"> <ul> <li> Registered Yoga Teacher (RYT200), certified by Yoga Alliance</li> <li> Exercise Is Medicine (EIM), credential by the American College of Sports Medicine (ACSM) </li> <li> Fitness Instructor (ACE), certified by American Council on Exercise</li> <li> Aquatic Fitness Professional (AEA), certified by Aquatic Exercise Association</li> <li> CPR/AED/First Aid, certified by American Red Cross</li> <li> Life Guard, certified by American Red Cross</li> </ul> </div> </div> </div> <div class="section" id="SECTION_PUBL618618239" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_PUBL618618239"> Publications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_618618239_1_402421295" style="padding-top:0px;"> <div class="field singlecolumn" id="618618239FRFM1"> <ul> <li> Nutrition Consultant/Contributor, Zumba Lovers Cookbook for Ashley Pound Creative, LLC. Contributed advice and research on healthy ingredients and substitutions for fitness- and weight-conscious readers (2012-2013).</li> <li> Peer Reviewer, Pinnacle Training & Consulting Systems "Synergy of Human Movement" course for health and fitness professionals (www.pinnacle-tcs.com) (2012-2013). </li> <li> Contributing Writer of wellness-related articles for the "Laurel Mountain Post", a monthly community publication.</li> </ul> </div> </div> </div> <div class="section" id="SECTION_SKLL618549762" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL618549762"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_618549762_1_402636437" style="padding-top:0px;"> <div class="field singlecolumn" id="618549762FRFM1"> <ul> <li> Program development and implementation</li> <li> Experienced in research, as it relates to evidence based healthcare practice</li> <li> Excellent written and verbal communication skills</li> <li> Proficient in MS Word, Excel, Power Point, and Outlook</li> <li> Problem solving and analytical skills</li> </ul> </div> </div> </div> </div> |
c528eb14eb1a5a3ddb4c5735445fe3cb | 11c4129e-54e2-49ed-8b87-76b62e1cab34 | 32,799,518 | "\nJob Title: Service Management Process Analyst , Office of Chief Information Officer\n\nSummary:\n(...TRUNCATED) | " CONSTRUCTION WORKER Professional Summary Skilled Worker with strong track re(...TRUNCATED) | "<div class=\"MPR skn-cbg1 fontsize fontface vmargins hmargins pagesize dynamicbg\" id=\"document\">(...TRUNCATED) |
924f9cdfb8c504ce0c82738c818acd03 | c4c5a214-5b16-4c7a-9020-5015d94b2142 | 35,121,930 | "\nJob Title: 2025-BWT-011-Industrial Resource Management and Permitting Intern\n\nSummary:\nThe NYC(...TRUNCATED) | " MANUFACTURING TECHNICIAN OPS COORDINATOR Professional Summary To apply my current(...TRUNCATED) | "<div class=\"fontsize fontface vmargins hmargins linespacing pagesize\" id=\"document\"> <div class(...TRUNCATED) |
96eaed30f44dd62582ac10ccff287ed8 | c4c5a214-5b16-4c7a-9020-5015d94b2142 | 16,474,898 | "\nJob Title: 2025-BWT-011-Industrial Resource Management and Permitting Intern\n\nSummary:\nThe NYC(...TRUNCATED) | " YOGA INSTRUCTOR Professional Profile Enthusiastic and motivated individual w(...TRUNCATED) | "<div class=\"fontsize fontface vmargins hmargins linespacing pagesize\" id=\"document\"> <div class(...TRUNCATED) |
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