State Abbreviation
stringclasses
51 values
State Name
stringclasses
51 values
Reporting Period
int64
201k
202k
State Expanded Medicaid
stringclasses
2 values
Preliminary or Updated
stringclasses
2 values
Final Report
stringclasses
2 values
New Applications Submitted to Medicaid and CHIP Agencies
float64
0
734k
New Applications Submitted to Medicaid and CHIP Agencies - footnotes
stringclasses
15 values
Applications for Financial Assistance Submitted to the State Based Marketplace
float64
0
1.53M
Applications for Financial Assistance Submitted to the State Based Marketplace - footnotes
stringclasses
3 values
Total Applications for Financial Assistance Submitted at State Level
float64
0
1.53M
Total Applications for Financial Assistance Submitted at State Level - footnotes
stringclasses
14 values
Individuals Determined Eligible for Medicaid at Application
float64
0
436k
Individuals Determined Eligible for Medicaid at Application - footnotes
stringclasses
16 values
Individuals Determined Eligible for CHIP at Application
float64
0
44.9k
Individuals Determined Eligible for CHIP at Application - footnotes
stringclasses
5 values
Total Medicaid and CHIP Determinations
float64
0
468k
Total Medicaid and CHIP Determinations - footnotes
stringclasses
9 values
Medicaid and CHIP Child Enrollment
float64
0
5.34M
Medicaid and CHIP Child Enrollment - footnotes
stringclasses
6 values
Total Medicaid and CHIP Enrollment
float64
0
14.5M
Total Medicaid and CHIP Enrollment - footnotes
stringclasses
7 values
Total Medicaid Enrollment
float64
0
13.2M
Total Medicaid Enrollment - footnotes
stringclasses
5 values
Total CHIP Enrollment
float64
0
1.32M
Total CHIP Enrollment - footnotes
stringclasses
3 values
Total Adult Medicaid Enrollment
float64
0
8.5M
Total Adult Medicaid Enrollment - footnotes
stringclasses
1 value
Total Medicaid and CHIP Determinations Processed in Less than 24 Hours
float64
0
791k
Total Medicaid and CHIP Determinations Processed in Less than 24 Hours - footnotes
stringclasses
20 values
Total Medicaid and CHIP Determinations Processed Between 24 Hours and 7 Days
float64
0
134k
Total Medicaid and CHIP Determinations Processed Between 24 Hours and 7 Days - footnotes
stringclasses
21 values
Total Medicaid and CHIP Determinations Processed Between 8 Days and 30 Days
float64
0
156k
Total Medicaid and CHIP Determinations Processed Between 8 Days and 30 Days - footnotes
stringclasses
16 values
Total Medicaid and CHIP Determinations Processed between 31 days and 45 days
float64
0
81.5k
Total Medicaid and CHIP Determinations Processed between 31 days and 45 days - footnotes
stringclasses
15 values
Total Medicaid and CHIP Determinations Processed in More than 45 Days
float64
0
87.7k
Total Medicaid and CHIP Determinations Processed in More than 45 Days - footnotes
stringclasses
15 values
Total Call Center Volume (Number of Calls)
float64
5.75k
2.62M
Total Call Center Volume (Number of Calls) - footnotes
stringclasses
25 values
Average Call Center Wait Time (Minutes)
float64
0
72
Average Call Center Wait Time (Minutes) - footnotes
stringclasses
41 values
Average Call Center Abandonment Rate
float64
0
0.65
Average Call Center Abandonment Rate - footnotes
stringclasses
33 values
VA
Virginia
202,112
Y
U
Y
17,873
null
0
null
17,873
null
21,602
null
107
null
21,709
null
889,594
null
1,844,299
null
1,667,601
null
176,698
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
VA
Virginia
202,201
Y
P
N
19,389
null
0
null
19,389
null
17,710
null
140
null
17,850
null
888,914
null
1,849,985
null
1,672,913
null
177,072
null
null
null
595
null
6,496
null
4,645
null
8,404
null
9,170
null
null
null
null
null
null
null
VA
Virginia
202,201
Y
U
Y
19,302
null
0
null
19,302
null
20,386
null
596
null
20,982
null
894,254
null
1,859,903
null
1,681,747
null
178,156
null
null
null
606
null
7,752
null
6,549
null
11,178
null
9,304
null
null
null
null
null
null
null
VA
Virginia
202,202
Y
P
N
17,464
null
0
null
17,464
null
17,032
null
565
null
17,597
null
893,133
null
1,867,527
null
1,689,169
null
178,358
null
null
null
907
null
4,770
null
5,765
null
5,720
null
11,573
null
null
null
null
null
null
null
VA
Virginia
202,202
Y
U
Y
17,887
null
0
null
17,887
null
16,933
null
558
null
17,491
null
899,867
null
1,875,171
Does Not Include All Individuals Conditionally Eligible
1,695,599
null
179,572
null
null
null
896
null
4,736
null
5,711
null
5,667
null
11,411
null
null
null
null
null
null
null
VA
Virginia
202,203
Y
P
N
18,490
null
0
null
18,490
null
22,490
null
699
null
23,189
null
898,308
null
1,879,177
null
1,699,387
null
179,790
null
null
null
2,748
null
6,298
null
7,445
null
6,131
null
13,361
null
null
null
null
null
null
null
VA
Virginia
202,203
Y
U
Y
19,531
null
0
null
19,531
null
21,393
null
687
null
22,080
null
903,069
null
1,888,400
Does Not Include All Individuals Conditionally Eligible
1,707,194
null
181,206
null
null
null
2,726
null
6,229
null
7,323
null
6,040
null
13,143
null
null
null
null
null
null
null
VA
Virginia
202,204
Y
P
N
16,437
null
0
null
16,437
null
18,488
null
621
null
19,109
null
902,230
null
1,893,124
null
1,711,739
null
181,385
null
null
null
2,464
null
6,766
null
6,566
null
5,677
null
7,977
null
null
null
null
null
null
null
VA
Virginia
202,204
Y
U
Y
16,969
null
0
null
16,969
null
18,338
null
612
null
18,950
null
905,472
null
1,903,916
Does Not Include All Individuals Conditionally Eligible
1,721,718
null
182,198
null
null
null
2,455
null
6,712
null
6,498
null
5,595
null
7,824
null
null
null
null
null
null
null
VA
Virginia
202,205
Y
P
N
16,792
null
0
null
16,792
null
16,122
null
580
null
16,702
null
904,614
null
1,903,397
null
1,722,057
null
181,340
null
null
null
0
null
0
null
0
null
0
null
0
null
null
null
null
null
null
null
VA
Virginia
202,205
Y
U
Y
17,655
null
0
null
17,655
null
15,946
null
568
null
16,514
null
908,267
null
1,920,001
Does Not Include All Individuals Conditionally Eligible
1,738,624
null
181,377
null
null
null
2,622
null
6,116
null
5,248
null
4,683
null
5,262
null
null
null
null
null
null
null
VA
Virginia
202,206
Y
P
N
16,539
null
0
null
16,539
null
17,095
null
573
null
17,668
null
909,033
null
1,911,480
null
1,729,207
null
182,273
null
null
null
2,763
null
6,323
null
6,314
null
5,501
null
4,135
null
null
null
null
null
null
null
VA
Virginia
202,206
Y
U
Y
17,082
null
0
null
17,082
null
16,972
null
564
null
17,536
null
912,963
null
1,925,696
Does Not Include All Individuals Conditionally Eligible
1,743,428
null
182,268
null
null
null
2,748
null
6,281
null
6,275
null
5,422
null
4,117
null
null
null
null
null
null
null
VA
Virginia
202,207
Y
P
N
16,785
null
0
null
16,785
null
14,723
null
512
null
15,235
null
911,506
null
1,930,611
null
1,748,509
null
182,102
null
null
null
3,039
null
6,929
null
5,713
null
5,339
null
13,036
null
null
null
null
null
null
null
VA
Virginia
202,207
Y
U
Y
17,707
null
0
null
17,707
null
30,672
null
509
null
31,181
null
914,432
null
1,934,368
null
1,751,762
null
182,606
null
null
null
3,026
null
6,854
null
5,644
null
5,230
null
16,470
null
null
null
null
null
null
null
VA
Virginia
202,208
Y
P
N
20,346
null
0
null
20,346
null
20,405
null
657
null
21,062
null
913,829
null
1,941,712
null
1,758,863
null
182,849
null
null
null
3,673
null
8,017
null
6,606
null
5,791
null
4,005
null
null
null
null
null
null
null
VA
Virginia
202,208
Y
U
Y
20,774
null
0
null
20,774
null
20,276
null
650
null
20,926
null
916,750
null
1,945,680
null
1,762,338
null
183,342
null
null
null
3,654
null
7,957
null
6,557
null
5,715
null
3,975
null
null
null
null
null
null
null
VA
Virginia
202,209
Y
P
N
17,280
null
0
null
17,280
null
18,514
null
608
null
19,122
null
915,035
null
1,948,724
null
1,765,115
null
183,609
null
null
null
2,731
null
6,884
null
6,171
null
6,643
null
3,926
null
null
null
null
null
null
null
VA
Virginia
202,209
Y
U
Y
18,257
null
0
null
18,257
null
18,307
null
596
null
18,903
null
919,815
null
1,955,648
null
1,771,287
null
184,361
null
null
null
2,717
null
6,797
null
6,102
null
6,513
null
3,886
null
null
null
null
null
null
null
VA
Virginia
202,210
Y
P
N
17,747
null
0
null
17,747
null
19,504
null
617
null
20,121
null
918,036
null
1,959,852
null
1,774,803
null
185,049
null
null
null
2,613
null
6,764
null
6,278
null
5,920
null
5,205
null
null
null
null
null
null
null
VA
Virginia
202,210
Y
U
Y
17,984
null
0
null
17,984
null
19,382
null
616
null
19,998
null
922,643
null
1,967,237
null
1,781,474
null
185,763
null
null
null
2,605
null
6,727
null
6,249
null
5,868
null
5,163
null
null
null
null
null
null
null
VA
Virginia
202,211
Y
P
N
16,075
null
0
null
16,075
null
22,395
null
645
null
23,040
null
921,760
null
1,976,387
null
1,789,655
null
186,732
null
null
null
2,429
null
11,425
null
7,499
null
5,782
null
3,662
null
null
null
null
null
null
null
VA
Virginia
202,211
Y
U
Y
17,397
null
0
null
17,397
null
22,209
null
632
null
22,841
null
926,620
null
1,984,745
null
1,797,221
null
187,524
null
null
null
2,407
null
11,361
null
7,385
null
5,680
null
3,621
null
null
null
null
null
null
null
VA
Virginia
202,212
Y
P
N
17,076
null
0
null
17,076
null
25,937
null
748
null
26,685
null
926,012
null
1,995,216
null
1,806,356
null
188,860
null
null
null
2,420
null
14,025
null
8,533
null
10,000
null
4,264
null
null
null
null
null
null
null
VA
Virginia
202,212
Y
U
Y
17,063
null
0
null
17,063
null
25,765
null
740
null
26,505
null
931,132
null
2,003,672
null
1,814,037
null
189,635
null
null
null
2,415
null
13,948
null
8,388
null
9,841
null
4,206
null
null
null
null
null
null
null
VA
Virginia
202,301
Y
P
N
18,389
null
0
null
18,389
null
22,254
null
683
null
22,937
null
930,020
null
2,010,562
null
1,820,127
null
190,435
null
null
null
2,777
null
9,860
null
7,400
null
12,042
null
7,710
null
null
null
null
null
null
null
VA
Virginia
202,301
Y
U
Y
19,357
null
0
null
19,357
null
22,041
null
676
null
22,717
null
935,677
null
2,019,010
null
1,827,769
null
191,241
null
null
null
2,765
null
9,770
null
7,319
null
11,895
null
7,594
null
null
null
null
null
null
null
VA
Virginia
202,302
Y
P
N
15,047
null
0
null
15,047
null
16,959
null
566
null
17,525
null
934,011
null
2,021,955
null
1,830,035
null
191,920
null
null
null
2,187
null
6,296
null
5,909
null
6,868
null
6,161
null
null
null
null
null
null
null
VA
Virginia
202,302
Y
U
Y
15,843
null
0
null
15,843
null
16,795
null
558
null
17,353
null
939,285
null
2,030,367
null
1,837,662
null
192,705
null
null
null
2,168
null
6,242
null
5,853
null
6,790
null
6,079
null
null
null
null
null
null
null
VA
Virginia
202,303
Y
P
N
21,905
null
0
null
21,905
null
131,361
null
6,613
null
137,974
null
937,451
null
2,033,506
null
1,840,758
null
192,748
null
null
null
7,824
null
12,752
null
16,065
null
23,537
null
23,200
null
45,318
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.013
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,303
Y
U
Y
21,905
null
0
null
21,905
null
131,361
null
6,613
null
137,974
null
940,781
null
2,037,888
null
1,844,629
null
193,259
null
null
null
7,824
null
12,752
null
16,065
null
23,537
null
23,200
null
45,318
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.013
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,304
Y
P
N
19,977
null
0
null
19,977
null
178,489
null
8,277
null
186,766
null
938,736
null
2,040,696
null
1,847,126
null
193,570
null
null
null
7,900
null
11,807
null
14,549
null
19,242
null
16,788
null
48,963
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.005
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,304
Y
U
Y
19,977
null
0
null
19,977
null
178,489
null
8,277
null
186,766
null
943,069
null
2,047,457
null
1,853,314
null
194,143
null
null
null
7,900
null
11,807
null
14,549
null
19,242
null
16,788
null
48,963
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.005
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,305
Y
P
N
23,285
null
0
null
23,285
null
208,786
null
9,689
null
218,475
null
939,213
null
2,045,066
null
1,851,212
null
193,854
null
null
null
8,471
null
11,707
null
15,130
null
17,903
null
15,398
null
66,269
Does not include all calls received by call centers; Does not include all calls received after business hours
0
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.011
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,305
Y
U
Y
23,285
null
0
null
23,285
null
208,786
null
9,689
null
218,475
null
943,555
null
2,051,719
null
1,857,261
null
194,458
null
null
null
8,471
null
11,707
null
15,130
null
17,903
null
15,398
null
66,269
Does not include all calls received by call centers; Does not include all calls received after business hours
0
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.011
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,306
Y
P
N
23,789
null
0
null
23,789
null
141,601
null
8,410
null
150,011
null
932,474
null
2,031,283
null
1,837,504
null
193,779
null
null
null
8,060
null
11,398
null
16,015
null
17,947
null
13,968
null
69,165
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.034
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,306
Y
U
Y
23,789
null
0
null
23,789
null
141,601
null
8,410
null
150,011
null
936,913
null
2,038,126
null
1,843,589
null
194,537
null
null
null
8,060
null
11,398
null
16,015
null
17,947
null
13,968
null
69,165
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.034
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,307
Y
P
N
25,884
null
0
null
25,884
null
155,601
null
9,224
null
164,825
null
936,913
null
2,038,126
null
1,843,589
null
194,537
null
null
null
8,908
null
10,589
null
16,777
null
16,835
null
12,880
null
69,988
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.089
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,307
Y
U
Y
25,884
null
0
null
25,884
null
155,601
null
9,224
null
164,825
null
920,464
null
2,008,101
null
1,816,642
null
191,459
null
null
null
8,908
null
10,589
null
16,777
null
16,835
null
12,880
null
69,988
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.089
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,308
Y
P
N
29,383
null
0
null
29,383
null
152,178
null
8,814
null
160,992
null
897,709
null
1,963,723
null
1,777,070
null
186,653
null
null
null
10,406
null
9,506
null
14,571
null
12,444
null
10,236
null
78,522
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.06
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,308
Y
U
Y
30,970
null
0
null
30,970
null
152,178
null
8,814
null
160,992
null
930,045
null
2,025,909
null
1,831,102
null
194,807
null
null
null
10,406
null
9,506
null
14,571
null
12,444
null
10,236
null
78,522
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.06
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,309
Y
P
N
26,965
null
0
null
26,965
null
207,781
null
12,348
null
220,129
null
916,655
null
2,000,709
null
1,806,736
null
193,973
null
null
null
14,968
null
11,374
null
17,466
null
15,188
null
13,835
null
71,730
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.079
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,309
Y
U
Y
26,965
null
0
null
26,965
null
207,781
null
12,348
null
220,129
null
916,655
null
2,000,709
null
1,806,736
null
193,973
null
null
null
14,968
null
11,374
null
17,466
null
15,188
null
13,835
null
71,730
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.079
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,310
Y
P
N
28,640
null
0
null
28,640
null
215,995
null
12,001
null
227,996
null
903,751
null
1,974,037
null
1,781,093
null
192,944
null
null
null
14,036
null
10,993
null
16,520
null
16,519
null
13,765
null
74,805
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.016
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,310
Y
U
Y
28,640
null
0
null
28,640
null
215,995
null
12,001
null
227,996
null
921,151
null
2,005,449
null
1,808,711
null
196,738
null
null
null
14,036
null
10,993
null
16,520
null
16,519
null
13,765
null
74,805
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.016
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,311
Y
P
N
31,065
null
0
null
31,065
null
229,218
null
14,753
null
243,971
null
902,248
null
1,963,390
null
1,769,062
null
194,328
null
null
null
14,454
null
10,813
null
15,557
null
16,242
null
13,975
null
80,344
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.027
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,311
Y
U
Y
31,065
null
0
null
31,065
null
229,218
null
14,753
null
243,971
null
908,505
null
1,974,249
null
1,778,475
null
195,774
null
null
null
14,454
null
10,813
null
15,557
null
16,242
null
13,975
null
80,344
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.027
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,312
Y
P
N
31,530
null
0
null
31,530
null
218,318
null
15,606
null
233,924
null
900,157
null
1,956,299
null
1,759,384
null
196,915
null
null
null
15,647
null
12,396
null
16,716
null
17,932
null
14,674
null
78,996
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.016
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,312
Y
U
Y
31,530
null
0
null
31,530
null
218,318
null
15,606
null
233,924
null
907,394
null
1,968,664
null
1,770,156
null
198,508
null
null
null
15,647
null
12,396
null
16,716
null
17,932
null
14,674
null
78,996
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.016
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,401
Y
P
N
35,564
null
7,626
null
43,190
null
24,395
null
2,080
null
26,475
null
901,705
null
1,958,397
null
1,758,414
null
199,983
null
null
null
16,368
null
12,875
null
17,564
null
19,433
null
16,042
null
91,070
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.043
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,401
Y
U
Y
35,564
null
7,626
null
43,190
null
24,395
null
2,080
null
26,475
null
908,379
null
1,969,633
null
1,768,194
null
201,439
null
null
null
16,368
null
12,875
null
17,564
null
19,433
null
16,042
null
91,070
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.043
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,402
Y
P
N
30,144
null
3,053
null
33,197
null
23,989
null
1,884
null
25,873
null
899,905
null
1,951,439
null
1,749,211
null
202,228
null
null
null
14,880
null
13,152
null
16,654
null
18,380
null
16,455
null
78,778
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.005
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,402
Y
U
Y
30,144
null
3,053
null
33,197
null
23,989
null
1,884
null
25,873
null
906,389
null
1,962,748
null
1,759,075
null
203,673
null
null
null
14,880
null
13,152
null
16,654
null
18,380
null
16,455
null
78,778
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.005
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,403
Y
P
N
32,024
null
3,142
null
35,166
null
27,740
null
2,249
null
29,989
null
893,542
null
1,930,251
null
1,727,179
null
203,072
null
null
null
13,651
null
14,397
null
17,390
null
17,437
null
16,622
null
81,312
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.012
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,403
Y
U
Y
32,024
null
3,142
null
35,166
null
27,740
null
2,249
null
29,989
null
900,711
null
1,942,304
null
1,737,658
null
204,646
null
null
null
13,651
null
14,397
null
17,390
null
17,437
null
16,622
null
81,312
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.012
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,404
Y
P
N
35,024
null
2,805
null
37,829
null
23,352
null
1,687
null
25,039
null
876,314
null
1,872,300
null
1,673,491
null
198,809
null
null
null
14,879
null
14,321
null
16,766
null
15,785
null
14,771
null
91,016
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.016
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,404
Y
U
Y
35,024
null
2,805
null
37,829
null
23,352
null
1,687
null
25,039
null
883,455
null
1,885,478
null
1,684,915
null
200,563
null
null
null
14,879
null
14,321
null
16,766
null
15,785
null
14,771
null
91,016
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.016
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,405
Y
P
N
33,862
null
2,905
null
36,767
null
26,987
null
2,159
null
29,146
null
869,904
null
1,845,822
null
1,648,854
null
196,968
null
null
null
15,850
null
14,013
null
17,089
null
15,036
null
14,158
null
85,359
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.019
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,405
Y
U
Y
33,862
null
2,905
null
36,767
null
26,987
null
2,159
null
29,146
null
876,235
null
1,857,573
null
1,659,038
null
198,535
null
null
null
15,850
null
14,013
null
17,089
null
15,036
null
14,158
null
85,359
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.019
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,406
Y
P
N
31,410
null
2,465
null
33,875
null
27,206
null
2,015
null
29,221
null
866,210
null
1,831,551
null
1,634,345
null
197,206
null
null
null
14,827
null
12,522
null
15,992
null
14,922
null
13,232
null
72,004
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.021
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,406
Y
U
Y
31,410
null
2,465
null
33,875
null
27,206
null
2,015
null
29,221
null
873,492
null
1,845,447
null
1,646,496
null
198,951
null
null
null
14,827
null
12,522
null
15,992
null
14,922
null
13,232
null
72,004
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.021
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,407
Y
P
N
35,443
null
2,838
null
38,281
null
24,160
null
1,945
null
26,105
null
865,302
null
1,826,149
null
1,628,706
null
197,443
null
960,847
null
13,122
null
11,065
null
14,638
null
13,510
null
12,666
null
79,173
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.013
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,407
Y
U
Y
35,443
null
2,838
null
38,281
null
24,160
null
1,945
null
26,105
null
873,142
null
1,840,540
null
1,641,193
null
199,347
null
967,398
null
13,122
null
11,065
null
14,638
null
13,510
null
12,666
null
79,173
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.013
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,408
Y
P
N
36,839
null
2,815
null
39,654
null
23,762
null
1,767
null
25,529
null
866,061
null
1,824,238
null
1,627,720
null
196,518
null
958,177
null
12,775
null
10,188
null
10,938
null
8,383
null
9,025
null
83,080
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.019
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,408
Y
U
Y
36,839
null
2,815
null
39,654
null
23,762
null
1,767
null
25,529
null
872,866
null
1,836,848
null
1,638,680
null
198,168
null
963,982
null
12,775
null
10,188
null
10,938
null
8,383
null
9,025
null
83,080
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.019
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,409
Y
P
N
33,487
null
2,861
null
36,348
null
30,228
null
2,310
null
32,538
null
864,185
null
1,817,655
null
1,621,239
null
196,416
null
953,470
null
13,223
null
10,801
null
11,358
null
9,657
null
9,861
null
78,720
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.039
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,409
Y
U
Y
33,487
null
2,861
null
36,348
null
30,228
null
2,310
null
32,538
null
871,548
null
1,831,581
null
1,633,541
null
198,040
null
960,033
null
13,223
null
10,801
null
11,358
null
9,657
null
9,861
null
78,720
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.039
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,410
Y
P
N
35,209
null
2,697
null
37,906
null
27,360
null
2,004
null
29,364
null
860,757
null
1,809,526
null
1,613,039
null
196,487
null
948,769
null
12,765
null
11,184
null
13,419
null
13,978
null
13,699
null
86,590
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.018
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,410
Y
U
Y
35,209
null
2,697
null
37,906
null
27,335
null
2,001
null
29,336
null
867,264
null
1,822,031
null
1,623,895
null
198,136
null
954,767
null
12,765
null
11,184
null
13,419
null
13,978
null
13,699
null
86,590
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.018
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,411
Y
P
N
33,866
null
7,777
null
41,643
null
26,284
null
1,854
null
28,138
null
857,421
null
1,802,198
null
1,605,016
null
197,182
null
944,777
null
15,563
null
13,495
null
17,660
null
16,788
null
16,220
null
70,729
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.026
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,411
Y
U
Y
33,866
null
7,777
null
41,643
null
26,284
null
1,854
null
28,138
null
864,568
null
1,815,800
null
1,616,746
null
199,054
null
951,232
null
15,563
null
13,495
null
17,660
null
16,788
null
16,220
null
70,729
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.026
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VA
Virginia
202,412
Y
P
N
33,648
null
8,976
null
42,624
null
28,253
null
2,228
null
30,481
null
853,991
null
1,795,156
null
1,596,777
null
198,379
null
941,165
null
18,182
null
13,566
null
16,972
null
17,025
null
16,959
null
80,411
Does not include all calls received by call centers; Does not include all calls received after business hours
1
Callbacks are included; Call centers offer callbacks; Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
0.027
Does not include all calls received by call centers; Does not include all calls received after business hours; Includes only calls transferred to a live agent
VT
Vermont
201,309
N
U
Y
null
null
null
null
null
null
null
null
null
null
null
null
null
null
161,081
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
VT
Vermont
201,706
Y
P
N
3,335
null
1,566
null
4,901
Includes Renewals and/or Redeterminations
3,021
Includes Renewals and/or Redeterminations
61
null
3,082
null
64,603
null
168,729
null
163,887
null
4,842
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
VT
Vermont
201,706
Y
U
Y
3,335
null
1,566
null
4,901
Includes Renewals and/or Redeterminations
4,079
Includes Renewals and/or Redeterminations
98
null
4,177
null
65,075
null
169,702
null
164,772
null
4,930
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
VT
Vermont
201,707
Y
P
N
3,102
null
170
null
3,272
Includes Renewals and/or Redeterminations
3,022
Includes Renewals and/or Redeterminations
56
null
3,078
null
64,398
null
167,599
null
162,788
null
4,811
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
VT
Vermont
201,707
Y
U
Y
3,102
null
1,275
null
4,377
Includes Renewals and/or Redeterminations
4,152
Includes Renewals and/or Redeterminations
91
null
4,243
null
64,810
null
168,455
null
163,597
null
4,858
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
VT
Vermont
201,708
Y
P
N
3,392
null
1,618
null
5,010
Includes Renewals and/or Redeterminations
3,218
Includes Renewals and/or Redeterminations
58
null
3,276
null
64,074
null
165,370
null
160,705
null
4,665
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
VT
Vermont
201,708
Y
U
Y
3,392
null
1,624
null
5,016
Includes Renewals and/or Redeterminations
4,642
Includes Renewals and/or Redeterminations
96
null
4,738
null
64,487
null
166,295
null
161,590
null
4,705
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
VT
Vermont
201,709
Y
P
N
2,953
null
1,319
null
4,272
Includes Renewals and/or Redeterminations
3,073
Includes Renewals and/or Redeterminations
48
null
3,121
null
63,401
null
163,408
null
158,767
null
4,641
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
VT
Vermont
201,709
Y
U
Y
2,953
null
1,319
null
4,272
Includes Renewals and/or Redeterminations
4,930
Includes Renewals and/or Redeterminations
104
null
5,034
null
63,968
null
164,668
null
160,012
null
4,656
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
VT
Vermont
201,710
Y
P
N
3,309
null
1,272
null
4,581
Includes Renewals and/or Redeterminations
3,452
Includes Renewals and/or Redeterminations
82
null
3,534
null
63,507
null
163,082
null
158,469
null
4,613
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
VT
Vermont
201,710
Y
U
Y
3,309
null
1,281
null
4,590
null
4,883
null
132
null
5,015
null
63,957
null
164,121
null
159,454
null
4,667
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
VT
Vermont
201,711
Y
P
N
3,092
null
2,108
null
5,200
null
3,326
null
93
null
3,419
null
63,409
null
162,364
null
157,726
null
4,638
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
VT
Vermont
201,711
Y
U
Y
3,092
null
2,118
null
5,210
null
5,010
null
134
null
5,144
null
63,880
null
163,604
null
158,900
null
4,704
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
VT
Vermont
201,712
Y
P
N
2,788
null
2,638
null
5,426
null
3,575
null
68
null
3,643
null
63,414
null
162,593
null
157,931
null
4,662
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
VT
Vermont
201,712
Y
U
Y
2,788
null
2,647
null
5,435
null
5,107
null
117
null
5,224
null
63,873
null
163,649
null
158,947
null
4,702
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
VT
Vermont
201,801
Y
P
N
3,621
null
1,189
null
4,810
null
3,527
null
105
null
3,632
null
63,771
null
163,475
null
158,718
null
4,757
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
VT
Vermont
201,801
Y
U
Y
3,621
null
1,196
null
4,817
null
4,752
null
161
null
4,913
null
64,207
null
164,804
null
160,021
null
4,783
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
VT
Vermont
201,802
Y
P
N
3,010
null
950
null
3,960
Includes Renewals and/or Redeterminations
2,914
Includes Renewals and/or Redeterminations
75
null
2,989
null
63,929
null
164,259
null
159,599
null
4,660
null
null
null
736
Incorrectly includes redeterminations
8
Incorrectly includes redeterminations
12
Incorrectly includes redeterminations
4
Incorrectly includes redeterminations
311
Incorrectly includes redeterminations
null
null
null
null
null
null
VT
Vermont
201,802
Y
U
Y
3,010
null
953
null
3,963
Includes Renewals and/or Redeterminations
3,618
Includes Renewals and/or Redeterminations
96
null
3,714
null
64,264
null
165,279
null
160,577
null
4,702
null
null
null
736
Incorrectly includes redeterminations
8
Incorrectly includes redeterminations
12
Incorrectly includes redeterminations
4
Incorrectly includes redeterminations
311
Incorrectly includes redeterminations
null
null
null
null
null
null
VT
Vermont
201,803
Y
P
N
3,038
null
1,009
null
4,047
Includes Renewals and/or Redeterminations
2,696
Includes Renewals and/or Redeterminations
74
null
2,770
null
64,017
null
164,621
null
159,955
null
4,666
null
null
null
658
Incorrectly includes redeterminations
8
Incorrectly includes redeterminations
25
Incorrectly includes redeterminations
16
Incorrectly includes redeterminations
145
Incorrectly includes redeterminations
null
null
null
null
null
null
VT
Vermont
201,803
Y
U
Y
3,038
null
1,011
null
4,049
Includes Renewals and/or Redeterminations
3,947
Includes Renewals and/or Redeterminations
120
null
4,067
null
64,413
null
165,757
null
161,046
null
4,711
null
null
null
658
Incorrectly includes redeterminations
8
Incorrectly includes redeterminations
25
Incorrectly includes redeterminations
16
Incorrectly includes redeterminations
145
Incorrectly includes redeterminations
null
null
null
null
null
null
VT
Vermont
201,804
Y
P
N
2,861
null
1,108
null
3,969
Includes Renewals and/or Redeterminations
2,966
Includes Renewals and/or Redeterminations
76
null
3,042
null
64,230
null
165,321
null
160,664
null
4,657
null
null
null
497
Incorrectly includes redeterminations
0
Incorrectly includes redeterminations
10
Incorrectly includes redeterminations
9
Incorrectly includes redeterminations
104
Incorrectly includes redeterminations
null
null
null
null
null
null
VT
Vermont
201,804
Y
U
Y
2,861
null
1,109
null
3,970
Includes Renewals and/or Redeterminations
3,950
Includes Renewals and/or Redeterminations
109
null
4,059
null
64,453
null
165,999
null
161,324
null
4,675
null
null
null
497
Incorrectly includes redeterminations
0
Incorrectly includes redeterminations
10
Incorrectly includes redeterminations
9
Incorrectly includes redeterminations
104
Incorrectly includes redeterminations
null
null
null
null
null
null
VT
Vermont
201,805
Y
P
N
2,961
null
1,064
null
4,025
Includes Renewals and/or Redeterminations
2,704
Includes Renewals and/or Redeterminations
77
null
2,781
null
63,507
null
163,349
null
158,875
null
4,474
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
VT
Vermont
201,805
Y
U
Y
2,961
null
2,132
null
5,093
Includes Renewals and/or Redeterminations
4,206
Includes Renewals and/or Redeterminations
125
null
4,331
null
63,895
null
164,423
null
159,911
null
4,512
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
VT
Vermont
201,806
Y
P
N
2,952
null
1,209
null
4,161
Includes Renewals and/or Redeterminations
2,867
Includes Renewals and/or Redeterminations
67
null
2,934
null
62,902
null
161,366
null
157,004
null
4,362
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
VT
Vermont
201,806
Y
U
Y
2,952
null
1,211
null
4,163
Includes Renewals and/or Redeterminations
4,824
Includes Renewals and/or Redeterminations
153
null
4,977
null
63,536
null
162,899
null
158,469
null
4,430
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
VT
Vermont
201,807
Y
P
N
3,110
null
1,165
null
4,275
Includes Renewals and/or Redeterminations
3,386
Includes Renewals and/or Redeterminations
70
null
3,456
null
63,198
null
161,766
null
157,362
null
4,404
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null
null