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|---|---|---|---|---|---|---|---|---|---|---|
I alaready purchased the upgrade and should be listed as ""upgrade requested."" | 118 | UpgradeRequest | 0.520605 | NEGATIVE | Low | 2 | 2 | no fallback | 11 | Upgrade Request |
how do I add a frequent flyer number to an existing reservation | 9,796 | Complaint | 0.129427 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
why do I still have to pay an additional 150 for a change fee if you are giving me a 190 credit | 6,891 | Complaint | 0.325108 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
i want to use two credit cards to pay - how do I do that | 9,152 | CreditCardInquiry | 0.18617 | NEGATIVE | Low | 2 | 2 | no fallback | 6 | Credit Card Inquiry |
Where do I enter my BF2for1 code for my purchase one unrestricted business first ticket and get one free with mt cname-- Presidential Plus Card? | 13,694 | GeneralInquiry | 0.139152 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
I'm trying to book a round trip ticket from Houston to Quinto. There is something wrong with the booking process as I am only shown one leg of the flight, am not able to select my seat, and not able t | 15,569 | Complaint | 0.150103 | NEGATIVE | Low | 2 | 1 | intent mismatch | 3 | Complaint |
What is a number I can us to call the customer service center | 9,618 | GeneralInquiry | 0.20397 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
the mileage plan prompts are terrible, none of them area applicable to the information I need! | 8,425 | Complaint | 0.452898 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
how much is it to fly a dog from bwi to smf in cargo | 5 | MileageInquiry | 0.136076 | NEGATIVE | Low | 2 | 1 | no fallback | 4 | Mileage Inquiry |
Hi I just noticed my birthdate is wrong on my account can I change it using my passport. | 5,940 | Complaint | 0.202404 | NEGATIVE | Low | 2 | 1 | intent mismatch | 3 | Complaint |
How many award miles do I need for a Mileageplan award ticket? | 10,071 | MileageInquiry | 0.160484 | NEGATIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
is the total that is listed there PER passenger, or the GRAND TOTAL for ALL passengers? | 11,987 | GeneralInquiry | 0.317906 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
I paid for upgrade but doesn't show on my check in confirmation | 4,920 | Complaint | 0.109429 | NEGATIVE | Low | 1 | 5 | no fallback | 3 | Complaint |
How many award miles do I need for a Mileageplan award ticket? | 1,066 | MileageInquiry | 0.160484 | NEGATIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
i have an old cname------ discount coupon. Can i still use it for new tickets? | 3,051 | GeneralInquiry | 0.199443 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
I need to book a specific flight that is not showing up as an option in my search | 9,393 | Complaint | 0.226488 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
I cannot figure out what to put in for Traveler identity. My wife and son both have passports | 14,380 | Complaint | 0.187378 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
I wanted to use my reward miles for only one way because I don't have enough miles for both. Can I do that? | 10,312 | MileageInquiry | 0.136266 | NEGATIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
Is there a chart for using mileage points for travel and car rentals | 12,265 | GeneralInquiry | 0.1781 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
I have already found our flight, and picked it. I just don't know what to do, because it says age 18 to 64 | 4,330 | CheckFlightStatus | 0.096138 | NEGATIVE | Low | 1 | 2 | no fallback | 8 | Check Flight Status |
Hi I'm an employee with another airline and I wanted to list myself on a flight is there a number I can call to faster expedite the process? | 15,443 | Other | 0.241388 | NEGATIVE | Low | 2 | 2 | no fallback | 9 | Other |
How do I find out the extra cost of economy plus seating on flight segments | 11,788 | GeneralInquiry | 0.148755 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
what is your contact number for reservations in the cname- Arab Emirates? | 3,983 | GeneralInquiry | 0.212422 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
If I have a boxed sport item that is 33 inches X 20 inch X 9 inches thAT ways 36 lbs. I/m on an International flight from Milwaukee to Netherlands. Can I make this my second piece of luggage or what | 7,920 | GeneralInquiry | 0.159759 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
Does cname- still offer senior ticket books? They used to come in, I believe, a four pack, with tickets that were good anywhere in the lower 48 states and could be used any time with in a year. | 12,942 | GeneralInquiry | 0.2754 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
I tried with what I thought was my account number, but I don't recall my passcode pin. it doesn't seem to be letting me reset | 11,955 | Complaint | 0.1223 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
i will be having my infant sit in my lap, but can i still bring a car seat on board | 7,698 | GeneralInquiry | 0.132512 | POSITIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
My flight --8 today has been canceled. What other flights are available to rebook. | 6,546 | Other | 0.124362 | NEGATIVE | Low | 1 | 1 | no fallback | 9 | Other |
I was wondering if I could choose specific seats because I have a three year old flying with me | 1,609 | GeneralInquiry | 0.124756 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
I want to travel from IAD to Bejing in March 2014 and return from Bangkok Thailand at the beginning of April 2014. My question is what service will you have from IAD/Bejing andBangkok,Thailan to IAD | 2,187 | GeneralInquiry | 0.173028 | NEGATIVE | Low | 2 | 5 | no fallback | 1 | General Inquiry |
my fiance had to cancel his flight...can he reschedule it or will he have to pay all over again? | 11,715 | Complaint | 0.152788 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
I am in seat 18f and was suppose to be in 7c when placing orders in for gov. travel what happend | 12,103 | Complaint | 0.112121 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
My weight is 320 ponds I need to pay extra for my fliy ticket | 16,125 | Complaint | 0.196512 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
Does cname- fly direct from the New York area to St. Thomas in the Virgin Islands? | 10,465 | GeneralInquiry | 0.219773 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
Hi ----, i didn't get a confirmation email fro a flight I booked. Am I on a flight out of Aspen, colorado to Denver at 11:40 or so? My name is ------- -----. Thanks. | 12,970 | Complaint | 0.251998 | POSITIVE | Low | 1 | 4 | no fallback | 3 | Complaint |
Can I use my Mileageplan to fly for bereavement to South Bend, Indiana? | 4,408 | MileageInquiry | 0.124578 | NEGATIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
Hi ----, my father tried using his 35K miles while speaking with representative on phone, however they told him there would be no fees if we booked online. However every time i try to book online from | 15,806 | Complaint | 0.184052 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
How many award miles do I need for a Mileageplan award ticket? | 16,562 | MileageInquiry | 0.160484 | NEGATIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
i am a cname- retiree. my daught. is my enrolled friend so i can get --- disc. tickets for us but i need to purchase a ticket for my 2 yr old grand. the site won't let me do that | 11,753 | Complaint | 0.266815 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
When we try to check in online we are told we cannot, can you tell us why? | 11,364 | Complaint | 0.174379 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
If I change flights due to bereavement, and the total for changing is $211.20, is there a discount that will be applied for bereavement? | 13,036 | MileageInquiry | 0.139354 | NEGATIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
Can I purchase an ""unaccompanied minor"" add-on for my daughter's flight to the US? I have already purchased her ticket -- without this add-on. Thanks | 2,216 | Complaint | 0.222917 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
what's your policy regarding changing a plane ticket when a family member dies? | 5,999 | GeneralInquiry | 0.170805 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
I used an old cancelled reservation last week to make a new reservation. That old reservation still had $ value left on it, but I cannot find it now. Can I still use it to book another flight? | 3,200 | GeneralInquiry | 0.14301 | NEGATIVE | Medium | 1 | 2 | no fallback | 1 | General Inquiry |
My mileage plan # is ###########. Don't remember ever getting a pin. I want to enter some travel I took the other day and didn't enter my MP number. | 15,354 | AccountAccess | 0.137196 | NEGATIVE | Low | 2 | 2 | no fallback | 13 | Account Access |
we are flying out of pearson international airport , toronto, ontario, canada, can we do online check in | 16,571 | CheckFlightStatus | 0.118895 | POSITIVE | Low | 2 | 1 | no fallback | 8 | Check Flight Status |
I am trying to check in it says the birthdates are not valid they are correct | 2,932 | Complaint | 0.248965 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
can i put a down payment on a flight and pay the rest later? | 7,669 | RequestAssistance | 0.129777 | NEGATIVE | Low | 2 | 2 | no fallback | 10 | Request Assistance |
Thank you. I thought that I got 120 premier qualifying segments last year. Should I get the Global Premier Upgrade? | 7,824 | GeneralInquiry | 0.129755 | POSITIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
I lost my cel phone at the Chicago O'Hare airport in C Terminal | 13,530 | BaggageClaim | 0.110226 | NEGATIVE | Low | 2 | 2 | no fallback | 7 | Baggage Claim |
There has been a death in the family and I need to travel to a funeral. Is a disconted fare available? I need to travel on Wednesday 1/30 | 8,900 | Complaint | 0.324961 | NEGATIVE | High | 1 | 1 | no fallback | 3 | Complaint |
My confirmation number is ###### and I believe I have paid to be in economy plus but it seems they are asking me for more money. Can you check? | 14,244 | Complaint | 0.12575 | NEGATIVE | Low | 2 | 5 | no fallback | 3 | Complaint |
If I book on cname-.com, do I have a 24-hour ""grace period"" if I decide to cancel my award flight? | 15,898 | CheckFlightStatus | 0.12769 | NEGATIVE | Low | 1 | 1 | no fallback | 8 | Check Flight Status |
How many award miles do I need for a Mileageplan award ticket? | 10,878 | MileageInquiry | 0.160484 | NEGATIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
Would it be possible to check in my husbands bag on my flight? | 4,802 | Complaint | 0.151183 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
How many award miles do I need for a Mileageplan award ticket? | 7,300 | MileageInquiry | 0.160484 | NEGATIVE | Low | 2 | 1 | no fallback | 4 | Mileage Inquiry |
how do I ask a question about a change in a reservation? | 11,548 | RequestAssistance | 0.102462 | NEGATIVE | Low | 2 | 4 | no fallback | 10 | Request Assistance |
HOW DO I GET A REFUND ON TWO TICKETS THAT WERE CHARGED TO cname- MILEAGE AND TO AMERICAN EXPRESS | 10,321 | Complaint | 0.237016 | NEGATIVE | Medium | 1 | 2 | no fallback | 3 | Complaint |
I am trying to book a reward ticket for my wife using my miles and it wont let me | 11,546 | Complaint | 0.152678 | POSITIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
This is my first time to fly at 80 years of age. I would like to know if my seat is by a window 23B/5d 5D/10d. Thank you | 233 | ProvideInformation | 0.113705 | POSITIVE | Low | 1 | 1 | no fallback | 2 | Provide Information |
Confirmation# ######. I just changed it but have not received an email confirmation. | 9,216 | ProvideInformation | 0.095085 | NEGATIVE | Low | 1 | 5 | no fallback | 2 | Provide Information |
What meals are available on flights from Washington Dulles IAD to LAX? | 8,497 | ProvideInformation | 0.158141 | NEGATIVE | Low | 2 | 2 | no fallback | 2 | Provide Information |
We are traveling on a vacation package to cozumel. What are the baggage allowances and restrictions for sports equipment for our trip between Houston and Cozumel | 10,989 | GeneralInquiry | 0.1425 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
Both of the terminals do not mention Phoenix. Which one should we go to?? | 7,096 | Other | 0.125954 | NEGATIVE | Low | 1 | 2 | no fallback | 9 | Other |
hello - my mailing address is not being accepted as valid - can you help? it has been valid now for 4 years... | 12,680 | Complaint | 0.365307 | NEGATIVE | Low | 5 | 1 | no fallback | 3 | Complaint |
I have since moved and have lost my card! How do I get a new one? | 4,063 | Complaint | 0.220692 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
Hi ---- I will be connecting from Newcastle in England on Ba to -- for the USA at Hearthrow what temenal do we use ----- | 7,217 | GeneralInquiry | 0.128513 | POSITIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
I am having problems making a booking on line and need some help | 5,229 | Complaint | 0.194049 | NEGATIVE | Medium | 4 | 1 | no fallback | 3 | Complaint |
Do I need a health cert. from my vet.for an in cabin dog on a domestic flight? | 126 | RequestAssistance | 0.129052 | NEGATIVE | Low | 2 | 1 | no fallback | 10 | Request Assistance |
I did not receive my cname- Club Card. Can I print a card? | 8,597 | Complaint | 0.197272 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
I am in seat 18f and was suppose to be in 7c when placing orders in for gov. travel what happend | 7,157 | Complaint | 0.112121 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
Only able to input 8 of the 9 digits for the Mileageplan card I.D. number on the, Requesting mileage credit form. How can I add the extra I.D. number? | 15,066 | Complaint | 0.13671 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
Does a system wide upgrade cover a flight to johannesburg from lax? | 1,300 | GeneralInquiry | 0.143145 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
is there a cname- flight from a washington, DC airport to White Plains this Friday? | 2,432 | GeneralInquiry | 0.164641 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
I cannot find my untied mileage plan #. It is to on my mileage plan credit card like it used to be | 16,337 | Complaint | 0.174178 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
I'm trying to book a round trip ticket from Houston to Quinto. There is something wrong with the booking process as I am only shown one leg of the flight, am not able to select my seat, and not able t | 16,276 | Complaint | 0.150103 | NEGATIVE | Low | 1 | 2 | intent mismatch | 3 | Complaint |
I am planning on checking only 1 bag containing my scuba equipment. I am unclear in reading the baggage policy if I will be charged additional $ if my bag exceeds 50 lbs. Can you clarify please | 11,465 | GeneralInquiry | 0.189189 | NEGATIVE | Low | 1 | 4 | unknown query | 1 | General Inquiry |
Hi I have been a mileage plan member for a few years now. Unfortunately I can't remember which email address I used so can't retrieve my number. My full name is ---------------- | 14,105 | ProvideInformation | 0.087311 | NEGATIVE | Low | 2 | 1 | no fallback | 2 | Provide Information |
i am looking for a cheap vacation with my boyfriend and i need some help | 6,674 | RequestAssistance | 0.174604 | NEGATIVE | Low | 4 | 1 | no fallback | 10 | Request Assistance |
How many award miles do I need for a Mileageplan award ticket? | 9,109 | MileageInquiry | 0.160484 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
How many award miles do I need for a Mileageplan award ticket? | 16,681 | MileageInquiry | 0.160484 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
Only able to input 8 of the 9 digits for the Mileageplan card I.D. number on the, Requesting mileage credit form. How can I add the extra I.D. number? | 3,551 | Complaint | 0.13671 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
I want to be next to him, but don't see that seat. | 16,026 | Complaint | 0.106114 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
---- - I am a 1K member and for the last two years I have not gotten my 1K packet at the start of the year. No packet again this year and I am in Europe without a current 1K card. Why??? | 7,815 | Complaint | 0.160328 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
i am a cname- retiree. my daught. is my enrolled friend so i can get --- disc. tickets for us but i need to purchase a ticket for my 2 yr old grand. the site won't let me do that | 16,069 | Complaint | 0.266815 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
Do I get a discount for being a senior citizen (over 65)? | 8,629 | GeneralInquiry | 0.17041 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
do I need a mileage plan account to open a club membership? | 3,811 | MileageInquiry | 0.173037 | NEGATIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
i would like to make sure flight ------ from portland oregon to san diego california hasnt been cancelled before i book flight | 9,129 | Complaint | 0.260973 | POSITIVE | Medium | 2 | 2 | no fallback | 3 | Complaint |
What is the cancellation policy on an eTicket purchased with reward point? | 16,251 | GeneralInquiry | 0.190527 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
how long do I have to change the reservation once I book | 6,795 | GeneralInquiry | 0.118392 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
will i be able to check a stroller and car seat at the gatge | 7,436 | GeneralInquiry | 0.121176 | POSITIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
is there a fee for canceling a flight booked with rewards miles | 3,258 | MileageInquiry | 0.148824 | NEGATIVE | Low | 2 | 1 | no fallback | 4 | Mileage Inquiry |
How come when I book through cname-, there are no mileage rewards? | 921 | Complaint | 0.395612 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
looking to switch to cname- from Delta i am a Delta Diamond and was told that you will offer me an upgraded status if i switch | 1,650 | UpgradeRequest | 0.279982 | POSITIVE | Low | 2 | 2 | no fallback | 11 | Upgrade Request |
I can't seem to buy travel insurance - I already booked a flight with rewards miles | 5,720 | Complaint | 0.109354 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
so i will be obligated to purchase the ticket at this rate even if the rate goes lower in the next few days? | 5,724 | GeneralInquiry | 0.152592 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
how do i find out the cost or miles to upgrade my ticekt to first class? my confirmation is ------ | 14,504 | Complaint | 0.209201 | NEGATIVE | Low | 1 | 5 | no fallback | 3 | Complaint |
The reservation I'm trying to make using mileage plan is round trip IAD to BOSton Logan . How many miles per ticket ? | 15,147 | MileageInquiry | 0.134285 | NEGATIVE | Low | 2 | 1 | no fallback | 4 | Mileage Inquiry |
If i don't know my Mileage plan number or password how do i get it? | 5,218 | Complaint | 0.164648 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
i have ticket vouchers can i use all of them for one ticket? | 7,740 | GeneralInquiry | 0.160528 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
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