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|---|---|---|---|---|---|---|---|---|---|---|
Why I can not check in with 24 hours of my flight? | 8,687 | Complaint | 0.354598 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
My printout of my flights do not show what terminal letters or numbers I arrive at and depart from, I am trying to get that info. | 3,642 | GeneralInquiry | 0.136855 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
can I use cname- Club lounge if I am traveling domestic in cname- First class? | 5,451 | GeneralInquiry | 0.131798 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
How come when I book through cname-, there are no mileage rewards? | 5,234 | Complaint | 0.395612 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
The $200 certificate to be used for a future flight was ruined because of flooding. Does cname- have a record of the certificates that have been issued to their customers? | 5,713 | GeneralInquiry | 0.187321 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
can i get on an earlier flight without paying for a change | 16,064 | Complaint | 0.135569 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
How many award miles do I need for a Mileageplan award ticket? | 8,604 | MileageInquiry | 0.160484 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
i need to know about military fare prices for one way tickets from San Diego to Austin or San Antonio on 1/27/13 and 1/28/13 | 4,857 | GeneralInquiry | 0.145997 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
What is the cname- terminal in MEX for flights to the US? | 13,868 | GeneralInquiry | 0.289407 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
can I make a reservation in another person's name with an electronic certificate | 1,335 | Other | 0.150867 | NEGATIVE | Low | 2 | 2 | no fallback | 9 | Other |
I recently took a trip to Portland with my wife on cname- and my flights were not added to my Mileage account | 11,406 | Complaint | 0.209066 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
Do I have to include my middle name when I book online flight? | 14,066 | Complaint | 0.16699 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
----, I will be treveling 2/12/13, gum to sfo, using mileage plan ticket. can i upgrade using mileage plan as payment. If yes, plse. advice how. | 11,873 | Complaint | 0.162733 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
My ticket is purchased with Mileage plan miles and I want Premier Access; how do I get it if not an option on my eticket? | 7,936 | Complaint | 0.180724 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
How many award miles do I need for a Mileageplan award ticket? | 10,742 | MileageInquiry | 0.160484 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
I can not find: The infant can have her on bag with out cost. | 7,875 | Other | 0.175254 | NEGATIVE | Low | 1 | 1 | no fallback | 9 | Other |
I am traveling with a special needs individual and we were unable to get seat assignments and it is imperative we are next to each other | 8,974 | Complaint | 0.155328 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
my mlg.plus # -------- - I have about $68 credit on my account but I cannot find my voucher # - can you help? | 7,170 | Complaint | 0.170155 | NEGATIVE | Low | 5 | 2 | no fallback | 3 | Complaint |
some songs did not download...would not let me reload...tried to repurchase and would not! GET YOUR SHIT TOGETHER AND REFUND MILES OR LET ME RELOAD SONGS!!! | 10,713 | Complaint | 0.458623 | NEGATIVE | Medium | 1 | 1 | no fallback | 3 | Complaint |
Hi...My cname- frequent flyer number is...########### Can I use any of my miles to reduce the cost of this reservation? | 17,112 | MileageInquiry | 0.110285 | NEGATIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
How can I connect my MileageplanExplorer card to my MIleageplan login account? | 7,814 | AccountAccess | 0.13883 | NEGATIVE | Low | 2 | 1 | no fallback | 13 | Account Access |
Hi. I am just about to buy a ticket that leaves on May 2nd. I checked the little ""insurance"" bubble that costs about 20 dollars more. Up to what date would this allow me to cancel my ticket and reciev | 14,385 | GeneralInquiry | 0.196832 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
I had 16,359 miles which this notice says are subject to being lost if I don't show some activity. I took a trip last October and added 967 miles-so I now have 17,326 miles. Are all of my miles secu | 11,540 | GeneralInquiry | 0.159551 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
can I make a reservation in another person's name with an electronic certificate | 5,127 | Other | 0.150867 | NEGATIVE | Low | 2 | 2 | no fallback | 9 | Other |
wich airline is partner with -- if I book ticket to Seattle | 11,512 | CheckFlightStatus | 0.117684 | NEGATIVE | Low | 1 | 2 | no fallback | 8 | Check Flight Status |
Hello Happy New, How do I change my security question, because I forgot my password | 5,270 | RequestAssistance | 0.201642 | NEGATIVE | Low | 2 | 4 | no fallback | 10 | Request Assistance |
I have ticket the itinerary ############### is for tomoorrow, can you change my itenerary for tody | 13,504 | Complaint | 0.2525 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
seats are available but the system isn't allowing me to choose the seats | 7,930 | Complaint | 0.163602 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
I am flying from California to New York next week. I was wondering if I would be able to bring some bags of fruit (cherimoyas) with me on the flight. Thank you | 1,256 | GeneralInquiry | 0.181912 | POSITIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
I have miles I need to add. How do I add these miles I already have? Thanks for your help with this matter. --------- | 12,675 | MileageInquiry | 0.138311 | POSITIVE | Low | 4 | 1 | no fallback | 4 | Mileage Inquiry |
How can I get credit for a flight that cname- cancelled (##### on 12/27/12 from BWI to Newark) for which I instead took a train from Baltimore to Newark? | 3,840 | Complaint | 0.263539 | NEGATIVE | Medium | 1 | 2 | no fallback | 3 | Complaint |
why don't my cname- economy plus seats show up on a rebooked flight? | 3,275 | Complaint | 0.30523 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
What is the number for 1k bookings when outside the cname- states? | 5,316 | GeneralInquiry | 0.134099 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
Hi ----, How can I pay the second checked bag fees when I book the ticket. | 7,474 | Complaint | 0.226717 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
HOW CAN I UPGRADE MY TICKET TO BUSINES IF I DO NOT HAVE ENOH=GH TO REDEEM IT"" TAHNKS | 11,235 | Complaint | 0.277796 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
With flight schedule change by --- on 1/3/2013 the seat assignment was changed to 24D from 7D for which we paid extra. | 5,455 | Complaint | 0.128355 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
hi, my ########. need to fly outon 20jan from del rather than 23jan. is it possible/ | 8,858 | GeneralInquiry | 0.132007 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
miles needed from pdx to hnl . one adult plus 2 kids. | 12,433 | MileageInquiry | 0.151213 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
How many award miles do I need for a Mileageplan award ticket? | 9,539 | MileageInquiry | 0.160484 | NEGATIVE | Low | 2 | 1 | no fallback | 4 | Mileage Inquiry |
I need to know if I can dispatch a box with de same size as a normal luggage | 9,386 | ProvideInformation | 0.138039 | NEGATIVE | Low | 2 | 2 | no fallback | 2 | Provide Information |
How many award miles do I need for a Mileageplan award ticket? | 1,080 | MileageInquiry | 0.160484 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
I need to talk to a real person I need a PHONE # | 11,373 | Complaint | 0.314728 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
There are no seats available on my flight to Florida. ######. How will I know if I will be able to get a seat at the airport? | 4,959 | GeneralInquiry | 0.15386 | NEGATIVE | Medium | 1 | 2 | no fallback | 1 | General Inquiry |
Does the price listed for rental cars reflect the use of my miles? | 13,484 | MileageInquiry | 0.172054 | NEGATIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
I'd like to put on hold my reservation and change my flight to another date | 773 | Complaint | 0.139034 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
Is there any way I can still get my cname------ One Pass miles transferred to cname-? | 11,555 | MileageInquiry | 0.117308 | NEGATIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
YOUA RE STILL NOT GIVING ME MY FLIGHT NO.SO HOW CAN I CHECK IN | 14,057 | Complaint | 0.329488 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
Why hasn't my trip been updated yet? Booking number ------ . I was told it would update today to upgrade to business first on my trip using my reward. Miles. Please advise. Thank you | 9,824 | Complaint | 0.318281 | POSITIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
I am trying to pick a seat on the economy plus but it doesn't let me | 250 | Complaint | 0.155035 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
please i like to know what was the error.I must Know what information to give for my mileage plan .What I have now is ----------- | 16,019 | Complaint | 0.137325 | NEGATIVE | Medium | 2 | 2 | other fallback | 3 | Complaint |
How many award miles do I need for a Mileageplan award ticket? | 10,960 | MileageInquiry | 0.160484 | NEGATIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
Hi, I made a mistake in spelling of the name on my reservation. How to fix that? | 8,174 | GeneralInquiry | 0.137695 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
i am looking at some flights operated by ana and japan air, but how come they dont include any meals? | 15,959 | Complaint | 0.320359 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
When trying to log in, you say that my account number and name do not match. They do! How do I proceed? | 3,885 | Complaint | 0.125576 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
How many award miles do I need for a Mileageplan award ticket? | 11,471 | MileageInquiry | 0.160484 | NEGATIVE | Low | 2 | 1 | no fallback | 4 | Mileage Inquiry |
I have a credit that I want to use. How do I use it to pay for this ticket? | 11,210 | CreditCardInquiry | 0.162452 | NEGATIVE | Low | 1 | 2 | no fallback | 6 | Credit Card Inquiry |
My ticket is purchased with Mileage plan miles and I want Premier Access; how do I get it if not an option on my eticket? | 16,522 | Complaint | 0.180724 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
Hi Can we book this flight without a passport expiration date? One of my group is out of touch till Sunday Jan 27 At that time I can get it from him and pass it along to you. | 5,574 | GeneralInquiry | 0.155879 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
Hello, I just booked 4 flights, but was not able to select seats. How can I do that? | 5,141 | Complaint | 0.206113 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
Hi, am I able to pick my seats for a flight booked through Air Canada | 6,489 | GeneralInquiry | 0.190076 | POSITIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
I have three different Mileage plan account cards - one is ###########, and one is ######## and one is ########. Which is the correct one? Thank you. | 8,896 | MileageInquiry | 0.171318 | POSITIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
I just applied for the cname- credit card, in order to purchase a flight using the credit card | 719 | CreditCardInquiry | 0.166578 | NEGATIVE | Low | 1 | 2 | no fallback | 6 | Credit Card Inquiry |
I CHANGED MY SEAT THIS MORNING BUT IT IS NOT SHOWING UP | 16,606 | Complaint | 0.420372 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
What are the policies of Relais Fontana de Trevi in Rome, Italy? | 13,670 | GeneralInquiry | 0.233366 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
I have a credit with cname- for a flight canceled due to illness. How do I redeem this credit. I plan to travel in February. ---------------------- canceled flight PGV - SFO 12/12/2012 return 12 | 2,504 | GeneralInquiry | 0.111823 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
Can you give me the web site for a cname- airline career job online?? | 6,922 | GeneralInquiry | 0.177211 | NEGATIVE | Low | 3 | 2 | no fallback | 1 | General Inquiry |
My weight is 320 ponds I need to pay extra for my fliy ticket | 7,530 | Complaint | 0.196512 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
that is not true... I need my old milageplan number to fill out your web page | 8,180 | Complaint | 0.207074 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
Does cname- fly direct from the New York area to St. Thomas in the Virgin Islands? | 14,790 | GeneralInquiry | 0.219773 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
I am trying to purchase a ticket but it won't go through | 4,774 | Complaint | 0.16467 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
my account has been locked due to sign in attempts and I need it unlocked | 5,406 | AccountAccess | 0.212469 | NEGATIVE | Low | 1 | 2 | no fallback | 13 | Account Access |
I don't have my cname- # I want to use mileage plan to book. Pls | 12,119 | Complaint | 0.156477 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
I have credit on a cancel flight. How do I apply to new ticket | 16,341 | GeneralInquiry | 0.113244 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
I am hitting continue and purchase and it keeps bringing me back saying correct something. There is nothing to correct. | 8,075 | GeneralInquiry | 0.11061 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
Hi My sister and I are in boston at the moment and our return flight to ireland is on tuesday but my brother is very sick with Pneumonia. Would it be possible to change our flight home? | 8,125 | GeneralInquiry | 0.155001 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
I'm trying to change my seat number where do I enter my confirmation number and last name? | 1,464 | Complaint | 0.089501 | NEGATIVE | Low | 2 | 3 | no fallback | 3 | Complaint |
I want to lock the rate in for 7 days but don't see that option anymore? | 6,914 | GeneralInquiry | 0.166539 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
my mielage plan is ###########. I am having a hard tim eaccessing my info | 11,054 | MileageInquiry | 0.116152 | NEGATIVE | Low | 1 | 2 | no fallback | 4 | Mileage Inquiry |
hi, i have two charges on my credit card from cname- i should not have. who should i call? | 12,151 | Complaint | 0.238388 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
How do I get refund for buddy pass tickets purchased and no seats were available on that date? | 2,456 | Complaint | 0.225971 | NEGATIVE | Medium | 2 | 1 | no fallback | 3 | Complaint |
if I cancel a prepaid, norefundable reservation online, I still retain the value of the ticket for future use up to 1 year... correct? | 14,096 | GeneralInquiry | 0.17491 | NEGATIVE | Medium | 2 | 2 | no fallback | 1 | General Inquiry |
From my itinerary where do I find my confirmation number to print my boarding pass? I'm obviously not a frequent flyer. | 14,138 | Complaint | 0.154183 | NEGATIVE | Low | 1 | 5 | no fallback | 3 | Complaint |
Do I have to include my middle name when I book online flight? | 9,132 | Complaint | 0.16699 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
so, can I use FF miles for a 3 segment trip, where the layover on the return trip is 3 days ? | 405 | MileageInquiry | 0.213018 | NEGATIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
If i don't know my Mileage plan number or password how do i get it? | 385 | Complaint | 0.164648 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
i have a multi leg round trip booked that i cannot make the first leg of | 16,291 | Complaint | 0.106198 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
Can I request mileage credit for flights that were more than 6 months ago? The flights were in June and July of 2012. | 16,348 | GeneralInquiry | 0.146055 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
I used to fly with Delta airlin but want to try yours this time and found out you charge for 2nd bag , | 11,542 | Complaint | 0.209689 | POSITIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
How do i sign in if i forget my number and pasword? | 1,637 | Complaint | 0.229552 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
Your program says my name does not ggo with my card number--why could that be? | 16,449 | Complaint | 0.245892 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
Can you give me a phone number so I can talk to a representative? | 15,297 | Complaint | 0.139552 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
i want to check in in line but dont have conf/ix/or mileage plan number can yu help? | 5,381 | RequestAssistance | 0.165083 | NEGATIVE | Low | 5 | 2 | no fallback | 10 | Request Assistance |
I'm traveling with an infant in lap what can I take to the gate? | 16,306 | RequestAssistance | 0.171541 | NEGATIVE | Low | 1 | 1 | no fallback | 10 | Request Assistance |
I have Premier 1K status. Is there a charge for checking in a pair of skis? The ski bag is over 62 inches. | 7,904 | MileageInquiry | 0.140526 | NEGATIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
I am trying to pick a seat on the economy plus but it doesn't let me | 4,521 | Complaint | 0.155035 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
Can I get a copy of my itinerary from 1/8 and 1/27 | 15,052 | Complaint | 0.127548 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
I need to get credit for the miles but my last name is different on the ticket then on the mileage account - the ticket is my maiden name the mileage is my married name | 4,754 | Complaint | 0.120608 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
I have no baggage allowance. How can I carry a bag onto my flight? | 8,385 | Complaint | 0.15358 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
I am trying to cancel a flight reservation and want to bank the ticket price for a future flight. I realize there is a change fee. Can you clarify this with me. It looks on the cancellation screen | 14,474 | GeneralInquiry | 0.21421 | NEGATIVE | Low | 2 | 5 | no fallback | 1 | General Inquiry |
I was given a 4 digit personal id and I forgot it. | 15,616 | Complaint | 0.133188 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
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