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what is the phone number to speak to a customer service rep | 1,535 | GeneralInquiry | 0.181203 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
Hi Can we book this flight without a passport expiration date? One of my group is out of touch till Sunday Jan 27 At that time I can get it from him and pass it along to you. | 1,218 | GeneralInquiry | 0.155879 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
has flight 6225 from chicago to dallas fort worth landed safely yet? | 505 | CheckFlightStatus | 0.196416 | NEGATIVE | Low | 2 | 2 | no fallback | 8 | Check Flight Status |
I have three different Mileage plan account cards - one is ###########, and one is ######## and one is ########. Which is the correct one? Thank you. | 13,809 | MileageInquiry | 0.171318 | POSITIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
NEED TO CHECK IN FOR FLIGHT TODAY, MY CONFIRMATION CODE IS NRSGTX | 16,214 | CheckFlightStatus | 0.219422 | NEGATIVE | Low | 1 | 3 | no fallback | 8 | Check Flight Status |
I made travel arrangements this morning using my Mileageplan miles. It turns out that my mother's health is taking a turn for the worse and I may need to travel earlier. Can I change my reservation? | 11,385 | GeneralInquiry | 0.131245 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
I wanted to book arriving in Hyannis and its keeps telling me Boston | 7,460 | Other | 0.203335 | POSITIVE | Low | 1 | 2 | no fallback | 9 | Other |
I need my receipt for the 1st class upgrade I made today for my Boston to Chicago flight on Tuesday. | 3,537 | UpgradeRequest | 0.125807 | NEGATIVE | Low | 2 | 1 | no fallback | 11 | Upgrade Request |
Hi, ----, I am travel to france from the us in a fe weeks. ive never been outof the country. i hear i can exchange us cash to euros at my local airport. is this correct? | 11,347 | GeneralInquiry | 0.225234 | POSITIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
my mlg.plus # -------- - I have about $68 credit on my account but I cannot find my voucher # - can you help? | 10,769 | Complaint | 0.170155 | NEGATIVE | Low | 3 | 2 | no fallback | 3 | Complaint |
I tried entering my mileage plan number and don't remember my PIN but when I try this part of the web site .it keeps recycling me back to this page. Did you cancel my account when merged with Conti. | 10,046 | GeneralInquiry | 0.17157 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
If I book flights through Singapore airlines would it count for my premier status | 14,450 | GeneralInquiry | 0.143829 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
How many award miles do I need for a Mileageplan award ticket? | 9,606 | MileageInquiry | 0.160484 | NEGATIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
How I do get credit for a flight I have already flown? | 7,549 | Complaint | 0.197406 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
I booked a flight from Munich to Chicago on Lufthansa but it says this flight is operated by cname-; do I check in with cname- or lufthansa | 15,496 | GeneralInquiry | 0.156603 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
I am traveling with a special needs individual and we were unable to get seat assignments and it is imperative we are next to each other | 10,233 | Complaint | 0.155328 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
I'm missing mileage from miles I purchased to upgrade to Silver. Miles were purchased on 17 January. Transaction # ########## | 4,304 | Complaint | 0.196295 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
who can i ask to correct a mistake on my passport expiration date on my reservation? | 16,501 | Complaint | 0.266847 | NEGATIVE | Low | 1 | 3 | no fallback | 3 | Complaint |
i just enrolled on line for cname- frequent flier membership. i flew 2 weeks ago from newark to copenhagen round trip on SAS and would like to add those miles to my account. please advise | 5,446 | GeneralInquiry | 0.141345 | POSITIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
I was wondering if I could choose specific seats because I have a three year old flying with me | 5,345 | GeneralInquiry | 0.124756 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
when i click on a seat to reserve it, it is not accepting that seat choice. i'm not getting any response that my seat choice has been confirmed | 4,864 | Complaint | 0.131405 | NEGATIVE | Low | 2 | 4 | no fallback | 3 | Complaint |
What are the policies of Relais Fontana de Trevi in Rome, Italy? | 13,044 | GeneralInquiry | 0.233366 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
If i make a reservation on cname- and discover my travel plans have to be cancelled, how does cname- handle refunds? For example, will cname- bank the ticket, giving my upto a certain amount of time t | 13,658 | ProvideInformation | 0.180879 | NEGATIVE | Medium | 1 | 1 | no fallback | 2 | Provide Information |
I did not obtain a confirmation number, I hit the back arrow button prior to obtaining the number | 13,124 | Other | 0.121025 | NEGATIVE | Low | 2 | 3 | no fallback | 9 | Other |
How do I get a receipt for a $75 change flight fee? | 16,948 | Complaint | 0.156995 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
My wife and I traveled on cname- on January 20th from Tulsa, OK to Houston, TX on flight -- 4229. Due to the fog in Houston our flight was delayed and we did not arrive in time to catch the cruise. | 9,864 | Complaint | 0.153107 | NEGATIVE | Medium | 2 | 1 | no fallback | 3 | Complaint |
will i be charged a feee for canceling a flight booked on miles | 4,782 | MileageInquiry | 0.147616 | NEGATIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
i booked for 2 people only name that come up is wifes name | 11,604 | ProvideInformation | 0.138598 | NEGATIVE | Low | 1 | 2 | no fallback | 2 | Provide Information |
I have found a flight from New Orleans to Paris that changes planes in Dulles. The ticket gives 1 hour to make the change--even though it's an international connection. Will that be enough? I do hear | 5,899 | GeneralInquiry | 0.124243 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
I would like to book a flight for four from Los Angeles, CA to Albany, NY. I have found a suitable flight, however the 13 year old traveler is disabled and will require a bulkhead seat that is not an | 3,385 | GeneralInquiry | 0.118047 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
how much is my luggage fee when book my flight under my mileage plan account? | 7,518 | MileageInquiry | 0.14262 | NEGATIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
made reservations but forgot to get conformation #-reservations are under my name---------------- -for 10/28/20123 for honoulu from Albany ny thru Newark ny then to Honolulu.Help! | 2,265 | RequestAssistance | 0.11923 | NEGATIVE | Low | 5 | 2 | no fallback | 10 | Request Assistance |
if my ID is expired, does it still work to fly if I buy a ticket online | 3,952 | CheckFlightStatus | 0.169495 | NEGATIVE | Low | 2 | 2 | no fallback | 8 | Check Flight Status |
I would like to know why my flight was changed from -- ### to -- ###...I need to be there earlier than 11:51 pm | 8,354 | Complaint | 0.215185 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
I am trying to book a hotel online with miles & money, however, when I get to the Review page it does not give me the option to use Miles and pay the balance. Any ideas why? | 3,606 | GeneralInquiry | 0.208552 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
i was delayed in houston on 18jan Flight ------ for 2 hours and was told to contact cname- | 11,214 | Complaint | 0.144306 | NEGATIVE | Medium | 2 | 1 | no fallback | 3 | Complaint |
I fly with US air 2 week ago but it post yet | 10,307 | CheckFlightStatus | 0.116431 | NEGATIVE | Low | 2 | 2 | no fallback | 8 | Check Flight Status |
Hello. Is it possible to get on standby tomorrow, but to do it today? | 1,328 | GeneralInquiry | 0.179849 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
i paid for checked lugguge but did not get a printed receipt | 4,908 | Complaint | 0.18744 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
How many award miles do I need for a Mileageplan award ticket? | 8,430 | MileageInquiry | 0.160484 | NEGATIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
How do I purchase a flight for a friend using my miles | 9,661 | GeneralInquiry | 0.138601 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
am i suppose to be waiting for you to find the other 2 boarding passes | 11,066 | Other | 0.140436 | NEGATIVE | Low | 2 | 1 | no fallback | 9 | Other |
My name is ---------------. My current confirmation number is ------. My old mileage plan number was #############. It appears to have changed to -----------. I am attempting to rent a car through | 9,650 | ProvideInformation | 0.119137 | NEGATIVE | Low | 2 | 3 | no fallback | 2 | Provide Information |
ARE THERE ANY R-CLASS SEATS AVAILABLE ON ANY cname- ROUTE TO ANYWHERE IN EUROPE IN THE MONTHS OF MAY OR JUNE, 2013? | 16,371 | GeneralInquiry | 0.172573 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
What is the cancellation policy on an eTicket purchased with reward point? | 11,243 | GeneralInquiry | 0.190527 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
Can I get a copy of my itinerary from 1/8 and 1/27 | 10,773 | Complaint | 0.127548 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
Thank you ----. Happy New Year. As long as we don't exceed the maximum weight of 23 kgs. it's ok, Is that correct? | 15,332 | GeneralInquiry | 0.148408 | POSITIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
I want to complete purchase, with or without travel insurance. PayPal forms are filled. | 13,241 | GeneralInquiry | 0.131345 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
Hi ---- I am not sure how many more days I'll be down with the flu so difficult to slect flight at this time. | 11,777 | Complaint | 0.191006 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
You have a broken system in getting my bags back to me. I want to vent to corporate. Can you give me an email address | 6,464 | Complaint | 0.281489 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
I don't need to enroll, I just need to confirm whether or not I am booked...the airline confirmation number I was provided does not show up...can you help me? | 12,633 | Complaint | 0.173358 | NEGATIVE | Low | 3 | 4 | no fallback | 3 | Complaint |
You are not understanding - I need to use my miles and my husband to combine the awards | 7,100 | Complaint | 0.195835 | NEGATIVE | Low | 3 | 2 | no fallback | 3 | Complaint |
Hi I just noticed my birthdate is wrong on my account can I change it using my passport. | 1,544 | Complaint | 0.202404 | NEGATIVE | Low | 1 | 1 | intent mismatch | 3 | Complaint |
I purchased a flight online and I have not received any confirmation | 10,369 | Complaint | 0.136756 | NEGATIVE | Low | 2 | 5 | no fallback | 3 | Complaint |
What are limitations on the size and weight of checked-in baggage for domestic flights | 3,142 | GeneralInquiry | 0.194795 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
i havent flown in 25 yrs what do i need to know | 16,952 | GeneralInquiry | 0.133909 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
The seats around me are economy plus. But I didn't pay for economy plus. Have I been charged? | 12,389 | GeneralInquiry | 0.140809 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
if I use my mileage for a ticket, for some reason, if I cannot make the flight, can I get mileage refund back? thanks, | 15,228 | MileageInquiry | 0.117085 | NEGATIVE | Medium | 2 | 1 | no fallback | 4 | Mileage Inquiry |
I am trying to book a hotel online with miles & money, however, when I get to the Review page it does not give me the option to use Miles and pay the balance. Any ideas why? | 7,242 | GeneralInquiry | 0.208552 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
Are there any direct flights from Newark to puerto plata Dominican republic on Monday aug 12th? | 1,195 | GeneralInquiry | 0.163439 | NEGATIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
i need to chnage my departure date due to my daughter husband a SOLDIER is returning from Agganistan a little earlier then axpected. I would like to use my accumulated miles approx 5350 to pay for adm | 15,489 | Complaint | 0.161329 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
can you give me a phone number for ticket counter at FLL or MIA? | 5,891 | Complaint | 0.159119 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
I had a cname------ OnePass and would like to know how to transfer the miles to my Mileageplan account | 1,546 | MileageInquiry | 0.134695 | NEGATIVE | Low | 2 | 2 | no fallback | 4 | Mileage Inquiry |
I cannot find my untied mileage plan #. It is to on my mileage plan credit card like it used to be | 12,698 | Complaint | 0.174178 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
Can these tickets be paid at the counter in the airport the day of the flight? | 12,723 | GeneralInquiry | 0.124812 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
I need help with a charge on my credit card from Untited Airlines | 7,990 | Complaint | 0.160054 | NEGATIVE | Low | 3 | 2 | no fallback | 3 | Complaint |
I CHANGED MY SEAT THIS MORNING BUT IT IS NOT SHOWING UP | 2,999 | Complaint | 0.420372 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
i do not want to purchase trip protection, why will it not let me continue? | 956 | Complaint | 0.243993 | NEGATIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
Hey ---- - I have a res for Thurs Jan 3rd from FLL to LAX. # passangers ------ is the sir name. -------------------. I never recived an email with my flight info. | 8,176 | Complaint | 0.166429 | NEGATIVE | Low | 2 | 1 | no fallback | 3 | Complaint |
How long after a flight until the miles are added to my accont? | 7,662 | AccountAccess | 0.235091 | NEGATIVE | Low | 1 | 1 | no fallback | 13 | Account Access |
what days of the week of may 5 have the best round trip prices | 5,443 | GeneralInquiry | 0.18545 | POSITIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
Since I am traveling by myself will a flight attendant be able to attach the car seat? | 7,732 | GeneralInquiry | 0.135143 | NEGATIVE | Low | 2 | 1 | no fallback | 1 | General Inquiry |
Someone else booked my flight. how can i view my flight itinerary? | 8,967 | Other | 0.398963 | NEGATIVE | Low | 1 | 2 | no fallback | 9 | Other |
Why hasn't my trip been updated yet? Booking number ------ . I was told it would update today to upgrade to business first on my trip using my reward. Miles. Please advise. Thank you | 4,926 | Complaint | 0.318281 | POSITIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
I can't find my Mileage Number, and have taken 4 big flights in the last 2 weeks. I tried to find it by putting in email, address, etc., but it's not coming up? | 9,883 | Complaint | 0.154685 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
I need to get credit for the miles but my last name is different on the ticket then on the mileage account - the ticket is my maiden name the mileage is my married name | 5,932 | Complaint | 0.120608 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
--- is travelling with an Infant from EWR to BOM on -- ## what will be the check in baggage allowance | 8,265 | CheckFlightStatus | 0.14255 | NEGATIVE | Low | 1 | 2 | no fallback | 8 | Check Flight Status |
When changing ticket from one destination to another how does the pricing work? | 10,308 | Other | 0.214594 | NEGATIVE | Low | 1 | 2 | no fallback | 9 | Other |
I HAVE CHOOSE THE DATE AND PRICE I WOULD LIKE TO MAKE NOW | 5,326 | ProvideInformation | 0.112464 | POSITIVE | Low | 1 | 2 | no fallback | 2 | Provide Information |
What is the maximun weight of a checked bag? I am flying to Australia next week and would like to know. | 12,691 | GeneralInquiry | 0.134044 | POSITIVE | Low | 1 | 1 | no fallback | 1 | General Inquiry |
My aunt is in Hawaii - her adult daugter passed away suddenly this week. Is she allowed to have her daughter's air miles (she thinks her daughter had 80,000 miles) transferred to her account (which is | 7,471 | GeneralInquiry | 0.137561 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
I want to be next to him, but don't see that seat. | 12,378 | Complaint | 0.106114 | NEGATIVE | Low | 2 | 2 | no fallback | 3 | Complaint |
I was a cname- frequent flyer over 10 years ago. I've forgotten my log in info. Can my old account be re-opened? Thanks, ---------- | 5,903 | Complaint | 0.181677 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
I want to reserve this itinerary for my family member using my mileage but the system is not allowing me to do so. Need help now. | 5,759 | Complaint | 0.175592 | NEGATIVE | Low | 4 | 2 | no fallback | 3 | Complaint |
How many miles or segments do I need in a year to retain platinum status | 8,817 | MileageInquiry | 0.189389 | POSITIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
Does the snow affects my flight for tomorrow from London Heathrow to Chicago? | 2,612 | GeneralInquiry | 0.147462 | NEGATIVE | Low | 2 | 2 | no fallback | 1 | General Inquiry |
I would like to get an additional card for my spouse, where do I start? | 1,065 | CreditCardInquiry | 0.181396 | NEGATIVE | Low | 2 | 2 | no fallback | 6 | Credit Card Inquiry |
how many mileage awards do i need for a free ticket to europe | 12,008 | MileageInquiry | 0.174915 | NEGATIVE | Low | 1 | 1 | no fallback | 4 | Mileage Inquiry |
Does cname- still offer senior ticket books? They used to come in, I believe, a four pack, with tickets that were good anywhere in the lower 48 states and could be used any time with in a year. | 1,170 | GeneralInquiry | 0.2754 | NEGATIVE | Low | 1 | 2 | no fallback | 1 | General Inquiry |
We have flown so many times, I thought I have an account | 12,619 | AccountAccess | 0.125791 | POSITIVE | Low | 1 | 1 | no fallback | 13 | Account Access |
how many checked bags are you allowed in domestic flights in first class | 4,103 | ProvideInformation | 0.125459 | NEGATIVE | Low | 2 | 1 | no fallback | 2 | Provide Information |
i booked a ticket yesterday and provided a credit card number. can i change the credit card now? | 8,607 | CreditCardInquiry | 0.128021 | NEGATIVE | Low | 2 | 2 | no fallback | 6 | Credit Card Inquiry |
My son, ------------, traveling on -- ##### from PIT to Houston yesterday, 2/1 left a Nook E-Reader on the flight. | 6,512 | Complaint | 0.146962 | NEGATIVE | Low | 1 | 1 | no fallback | 3 | Complaint |
I was charged $100 for an upgrade that was not used, so I would like a refund on it | 12,334 | Complaint | 0.233788 | NEGATIVE | Medium | 2 | 2 | no fallback | 3 | Complaint |
I just bought a ticket 2 weeks ago and I just noticed the price dropped, I would really love it if that difference can be reimbursed. can it? | 8,127 | Complaint | 0.163899 | POSITIVE | Low | 1 | 2 | no fallback | 3 | Complaint |
I need to know if I can dispatch a box with de same size as a normal luggage | 5,088 | ProvideInformation | 0.138039 | NEGATIVE | Low | 2 | 1 | no fallback | 2 | Provide Information |
i need to send a drs note to for a cancel flight for the change fee | 8,201 | RequestAssistance | 0.152622 | NEGATIVE | Low | 2 | 1 | no fallback | 10 | Request Assistance |
How many award miles do I need for a Mileageplan award ticket? | 12,536 | MileageInquiry | 0.160484 | NEGATIVE | Low | 2 | 1 | no fallback | 4 | Mileage Inquiry |
I just applied for the cname- credit card, in order to purchase a flight using the credit card | 5,578 | CreditCardInquiry | 0.166578 | NEGATIVE | Low | 1 | 1 | no fallback | 6 | Credit Card Inquiry |
My confirmation number is ###### and I believe I have paid to be in economy plus but it seems they are asking me for more money. Can you check? | 9,294 | Complaint | 0.12575 | NEGATIVE | Low | 2 | 4 | no fallback | 3 | Complaint |
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